***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***

Ciocca Collision of Ewing for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing top-notch service and support. You will handle inquiries, resolve complaints, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to problem-solve under pressure.

Schedule: Monday-Friday; Day-Time Hours; Full Time

Why choose Ciocca Automotive?

• Proven career path, promotional opportunities
• 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!)
• Service & parts discounts
• World class training
• Volunteer and community service opportunities
• Employee engagement events
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Employee Assistance Program
• Medical, Dental, Vision, FSA, HSA plans
• Disability, Life, Accident, Critical Insurance

Responsibilities include but are not limited to:

• Serve as the primary point of contact for customers, answering their inquiries and providing exceptional service
• Resolve customer complaints using a calm and empathetic approach
• Identify and escalate priority issues to the appropriate team members
• Maintain accurate and up-to-date customer information in the database
• Collaborate with other team members to achieve departmental goals and improve overall customer experience
• Follow company policies and procedures to meet service level agreements
• Stay up-to-date with product knowledge to effectively address customer needs and provide appropriate solutions
• Recommend process improvements to enhance efficiency and customer satisfaction

Qualifications include but are not limited to:

• High school diploma or equivalent; associate's degree or higher is a plus
• Proven experience in a customer service role, preferably in a fast-paced environment
• Excellent verbal and written communication skills
• Ability to handle difficult customers in a professional and courteous manner
• Proficient in using customer service software, CRM systems, and Microsoft Office
• Bilingual proficiency in a second language a plus
• Knowledge of industry-specific customer service practices
• Familiarity with customer service metrics and KPIs

With 18 collision centers and growing, there are many opportunities for advancement.

Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.