Overview

This position provides quality support services of registration and other related tasks within the revenue cycle. The data collection processes performed by this role directly impact departments such as Health Information Management, Patient Financial Services, clinical services, and other areas within the hospital.

Individuals in this role often serve as a patient's first impression of customer service prior to the delivery of care.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization.

New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and / or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005.

If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and / or religious exemptions can be further discussed with Human Resources.

Responsibilities

Obtains, enters, and verifies demographic and financial information in the computer system for registration areas including ambulatory services, ancillary departments, emergency room, urgent care, lab, and radiology.

Collects point of service payments in accordance with department policy and practice.

• Adheres to customer service guidelines for the Patient Access Department and demonstrates excellent customer service delivery in daily interactions.
• Meets all business and compliance expectations of the department and CMH.

Qualifications

• Associate's Degree Or equivalent hours and 1-2 years experience One year of experience in customer service, business office setting, or revenue cycle. or
• HS diploma or equivalent and Two years of experience required in either a patient access or customer service role.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $17.56 / hr, but your offer will be determined based on your education and experience.

Remote Work / Work from Home

This position is not eligible work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer / Disabled / Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors.

A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates.

The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status.

A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we.

We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

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Last updated : 2024-05-01