Overview

The Principal Program Lead (PPL) is a member of the Launch Support Team and primarily responsible for coaching and developing Leadership Development Program Participants. The Leadership Development Program is a 24-36mo experience with a focus on real-time, in-field leadership development. The Leadership Development Program is designed to be a holistic development experience that serves the entire Chick-fil-A business in varying capacities. The purpose of the Leadership Development Program (LDP) is to “develop healthy, high-performing leaders who are influential at Chick-fil-A and beyond.” Acting as the LDP Participant’s primary coach for the 24-36mo, the Principal Program Lead (PPL) plays an integral role in the Participant's ongoing leadership growth and development.

At any given time, the Principal Program Lead (PPL) is responsible for the coaching and development of up to 75 LDP Participants.

At the Support Center, the Principal Program Lead (PPL) is responsible for working directly with partners in Corporate Talent, Restaurant Training, Learning & Development, Legal, Franchisee Selection, Staff Selection, International, and Field Operations. The Principal Program Lead (PPL) works collaboratively with these departments and plays an active role in recruiting, selecting and onboarding for all Leadership Development Program participants. The Principal Program Lead will also participate on short-term special project teams and/or assignments. The Principal Program Lead (PPL) will be tasked with representing the Launch Support Team with Stakeholders at the Support Center.

The Program Lead is responsible for providing direction, oversight, and development for LDP Participants. The Principal Program Lead (PPL) serves as their primary leader as they provide 1-on-1 development through the following services: creating a personalized development plan, monthly 1:1 development calls, monthly cohort calls, in-field visits, documented feedback, bi-annual performance reviews, and support through the franchisee or staff selection process.

Within Launch Support, the Principal Program Lead (PPL) is responsible for building and maintaining strong working relationships with all Launch Support staff who interact with the Leadership Development Program. The Principal Program Lead is also responsible for ensuring alignment between Assignment Leads and a participant’s development journey.

This role is based at the Chick-fil-A Support Center in Atlanta, Georgia and involves 40-60% (note: 2 days = 40%; 3 days = 60%) travel during the business work week.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Leadership Development Program Manager

• Partner with Talent to recruit and select future talent for LDP.
• Partner with Restaurant Training to build a comprehensive training plan for all LDP Participants.
• Forecast Participant resourcing requirements and ensures readiness of LDP Participants to meet planned requirements over time.
• Provide input on Participant scheduling strategy.
• Partner with Assignment Leads and stakeholders to identify and mitigate risks associated with food & people safety while out in the field.
• Facilitate in a variety of settings-including in-person, virtual and hybrid-using a variety of modalities to engage participants and stakeholders.

Leadership Development Program Participant Coach

• Navigate Participant road map to facilitate appropriate growth for all Participants, building a foundation for long-term personal and professional growth.
• Provide direct supervision and coaching to individual LDP Participants.
• Steward the ongoing leadership development of LDP Participants using the LDP Competency Model
• Collects data from a variety of sources for the purpose of analyzing performance issues, program strategies, staffing needs, monitoring program improvement, and reporting for the Leadership Development Program.
• Modify content to provide insight, networking, and resource recommendations for customized needs.
• Analyze leadership assessment results (e.g., 360 and/or other leadership assessment results), debrief participants on their feedback and coach for development.
• Keep Participants up to date on all relevant news and expectations from Chick-fil- A, Inc.
• Facilitates professional development and group-wide learning through monthly meetings with LDP Participant cohort classes.
• Provide direct leadership and coaching to LDP Participants and capture written feedback via PowerApp
• Provide strategic advice to help Participants establish a healthy, sustainable leadership journey.

CFA Representative

• Protect the Brand by holding Participants accountable to CFA standards, systems, measurements, strategies, and tools.
• Attend Chick-fil-A Inc. and Cathy Family sponsored activities and events (e.g. Restaurant Dedication, Leader Launch, Elevate, etc.), coordinating with Assignment Leads and Stakeholders on when to share the Chick-fil-A story.
• Provide support on the fundamentals of proven operational practices (e.g. evaluate all menu items including taste, color, and temperature)
• Build trusted advisor relationships with existing Operators and Operations Leads.
• Represent the field realities across the Support Center to ensure informed decisions are made and tools and resources are created to support a growing and evolving premier Leadership Development Program.

Launch Support Team Contributor

• Participate in special project team(s) designated by Launch Support Team Leadership
• Represent the Launch Support Team with Operators and with Stakeholders at the Support Center

Minimum Qualifications

• Bachelor’s Degree
• 8 years of relevant professional experience
• Ability to ingest all menu items

Required Skills:

• Manages time effectively and prioritizes work appropriately
• Foundational business acumen
• Strong time management and work prioritization skills
• Ability to interpret business data and draw insights for action
• Strong competence in self-awareness and the awareness of others
• Ability to coach and influence individuals and groups
• Experience working in a team environment
• Strong active listening skills
• Strong follow through on commitments in a timely manner
• Ability to provide clear and consistent feedback
• Strong level of learning agility
• Proficient in facilitation skills

Preferred Qualifications

• Master’s Degree
• Professional Coaching Certification
• Restaurant operations experience
• 3 years of People leadership, or consulting, or business ownership experience

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education