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About the role:
Samsara’s Global Customer Support (GCS) team is available 24x7x365 to help customers resolve any issue they encounter. We are the trusted point-of-contact for technical support (e.g. product usage, troubleshooting) and non-technical support (e.g. account administration, order and fulfillment), and partner closely with cross-functional teams such as Product, R&D, Sales, Success, and Finance to resolve issues and deliver a great customer experience.
The Strategic Program Manager will prioritize, implement, and lead large-scale transformational projects across the Customer Support organization. This role requires a passion for streamlining project plans, centralizing processes, and optimizing change management. Successful candidates have strong analytical business acumen and an insatiable curiosity to understand and improve operations.
This role reports to the Manager of the Support PMO, and will work closely with Support Leadership and cross-functional teams to identify, prioritize, and execute on critical strategic projects such as improving the efficacy of self-service Support, enhancing cross-functional workflows to improve customer experience, and scoping and deploying new technology (e.g. AI, chatbots, federated search) to drive efficiency.
This role is open to candidates in US and Canada.
You should apply if:
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In this role, you will:
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Full Time
IT Outsourcing & Consulting
$126k-168k (estimate)
03/22/2024
04/30/2024
samsara.com
SAN FRANCISCO, CA
1,000 - 3,000
2015
Private
SANJIT BISWAS
$200M - $500M
IT Outsourcing & Consulting
Samsara develops and commercializes IoT-based fleet tracking, fuel management and driver safety telematic solutions for the transportation industry.