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Full Time
Job Summary: The Human Resources Representative serves as the first point of contact for the health system relating to human resources related inquires. This role provides requested information or takes appropriate action to resolve, refer, or escalate issues to appropriate team members for resolution; and is accountable for the high-quality service provided by the HR Shared Services department.
Minimum Education: High School Diploma or GED.
Licensure, Registration and/or Certification: None.
Work Experience: Minimum 2 years of related experience.
Knowledge, Skills and Abilities: Demonstrated ability to maintain a high degree of confidentiality. Working knowledge of Microsoft Office and other applicable applications including Workday. Working knowledge of Human Resources Policies and Procedures. Effective interpersonal, written and oral communication skills. Excellent customer service skills. Ability to organize and prioritize work in an effective and efficient manner. Ability to be detail oriented as might be required in the examination of numerical data. Ability to manage time effectively to ensure the timely completion of assigned projects.
Essential Functions and Responsibilities: Answers and responds to inquiries regarding questions, concerns, and status updates and changes supporting the recruitment, compensation, employee relations and benefits areas within the Human Resources department. Performs data entry in appropriate applications utilizing established practices and guidelines; ensures correct information and approvals are obtained, verifies completeness of information, follows up on any needed information and communicates to applicable parties, as needed. Researches discrepancies in any work performed to ensure timely and accurate processing with appropriate approvals. Maintains various types of files and filing systems; accurately documents detailed information regarding interactions with potential candidates, employees, former employees, and retirees, as needed. Provides reception duties including greeting internal and external customers, answers phones and initiates phone communications with follow up to resolve any customer needs, provides appointment scheduling support, as needed. Maintains various database information; processes data for updating and entering information; and provides tracking for reporting purposes. Assists with departmental projects such as Open Enrollment, benefits and recruitment fairs, performance evaluations, and other special assignments.
Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.
Working Relationships: Works directly with patients and/or customers. Works with internal/external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Human Resources Service Center - Yale Campus
Location:
Tulsa, Oklahoma 74136
EOE Protected Veterans/Disability