We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

Responsible for delivering VIP customer service in a team-based HR service center environment. Key accountabilities support organizational administration and data management related efforts to ensure transactional accuracy of employee data in Workday. Support employees across the organization with questions and issues related to payroll, benefits, compensation, learning and development, performance and other HR functional areas. Additionally, will support employee and manager training with Workday and other HR related programs, practices and policies.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Provides customer centric support via email, case management system, phone or face to face.
• Responds to employee questions using general working knowledge related to paid time off (PTO), payroll, disability, benefit programs, open enrollment, performance, compensation, etc. and partners with HR Services Manager to resolve or escalate cases to meet or exceed team KPIs.
• Processes transactions in Workday accurately related to pay changes, supervisory changes, legal entity changes, etc.
• Answers general human resources questions related to ChenMed policies and procedures.
• Provides education on benefits, leaves of absences, payroll, HR processes and updated policies/procedures to new hires, employees, and managers.
• Interacts with employees and managers on HR and Payroll related corrections.
• Identifies user trends and communicates to HR Services Manager when audits or training opportunities exist that could minimize errors.
• Answers HR incoming phone calls, handles incoming cases and responds to general inquiries from customers.

• Utilizes case management system to document details of all inquiries/transactions following established metrics and goals.
• Provides consistent and timely communication to employees and other stakeholders on cases from opening through resolution.
• Proactively escalates issues on the customer's behalf to ensure the timeliest service.
• Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to supervisor.
• Other duties as assigned and modified at manager’s discretion.

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• BA/BS degree in a Human Resources or related field preferred
• A minimum of 2 years of work experience in an HR-related capacity required
• Workday HCM or similar system transaction experience required
• Salesforce, ServiceNow or similar ticketing case management system experience strongly preferred