38 Customer Service Representative Jobs in Hayward, CA
SORT BY
C
G
O
P
C
C
Customer Service Representative
$45k-57k (estimate)
Full Time
3 Days Ago
CHAWK TECHNOLOGY INTERNATIONAL INC is Hiring a Customer Service Representative Near Hayward, CA
Job Details
Job Location
Headquarters - Hayward, CA
Salary Range
$70,304.00 - $70,304.00 Salary
Job Description
Key Responsibilities (but not limited to):
Job Location
Headquarters - Hayward, CA
Salary Range
$70,304.00 - $70,304.00 Salary
Job Description
Key Responsibilities (but not limited to):
- Provide world-class customer service through positive interaction with customers (internal & external) and timely response to inquiries
- Retrieve and review customer PO for accuracy - part number, part number revision, price, etc. Resolve discrepancies as necessary
- Drive demand by properly entering internal and external customer orders in ERP system
- Flag FAI requirements, price checks, and drawing/BOM requests. Place order on hold until resolved
- Acknowledge customer purchase orders within 48 hours of receipt through the use of portal/gateway system or email
- Proper documentation of customer orders and pertinent correspondence
- Coordinate availability with various departments, such as Program Management, Planning, Supply Chain, and manufacturing in an effort to ensure effective customer service and on-time delivery
- Review customer need date shifts - update system and communicate changes to internal resources. Record customer need date, ship date, and promise date changes in ERP and customer portal/gateway to keep the two systems synchronized
- Review order fulfillment prior to release for shipment. Coordinate shipment with the shipping department
- Monitor the backlog report daily, follow-up orders nearing ship date to meet customer OTD (On Time Delivery), and keep the report current
- Communicate shipment delays to customers, as well as update new dates in ERP and customer portal/gateway
- Escalate orders and/or shipments as needed
- Vendor scorecard and OTD metrics monitoring - review and suggest improvement plan
- Review customer OTD metrics and request adjustments if necessary
- Review and bill NRE and expense lines as needed
- Field inquiries regarding defective return and/or repair requests. Secure information and engage the Quality Dept for resolution
- Assist with proper closure of the RMA - return of defective/repair material from customer and Chawk shipment of warranty, rework, and/or replacement product
- Help resolve Accounts Receivable issues as needed
- Request new part numbers via the Engineering Change Request process and secure drawings when necessary
- Share opportunities, successes, solutions, and continuous improvement ideas with management
- Attend and participate in various meetings
- Promote a safe work environment and adhere to corporate 5S standards
- Other duties as required
- AS or higher education or comparable work experience
- 2 years of related work experience preferred
- Excellent demonstrated customer service skills with the ability to maintain positive relationships
- Able to diagnose complex problems and use good decision-making skills when providing solutions
- Advanced verbal and written communication skills
- Calm under pressure with a collaborative work ethic
- Working knowledge of ERP and MRP systems
- Capable of working independently with moderate supervision
- Ability to work well in an in-person and remote team environment
- Strong MS Office skills - Outlook, Excel, Word, etc
- Knowledge of manufacturing environment and Semiconductor industry is helpful
- Competitive Salary, 401K
- Employer paid Medical, Dental, Vision, Life Insurance for all Full Time employees
Job Summary
JOB TYPE
Full Time
SALARY
$45k-57k (estimate)
POST DATE
04/25/2024
EXPIRATION DATE
05/11/2024
Show more
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
