Account Manager

Div. 8 Duluth, GA

Summary

Responsible for building and maintaining relationships with customers, developing opportunities for expansion of services, with heavy focus on customer retention.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Establishment of the post-sales relationship with customers.
• Review customer requirements, set up inspection dispatches, noting 3rd Party Requirements.
• Review inspections monthly to ensure all dispatches are due, cancel/delete any that are no longer needed, confirm that all inspections have been performed.
• Create deficiency proposals, create and dispatch work orders, and notify customer of repair timeline.
• Follow up on completed inspections and inquire about need for additional services.
• Periodic checking in with clients in between service intervals.
• Address customer service requests regarding billing, pricing, inspections and other.

Education and/or Experience

Bachelors Degree and 2-3 years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

Microsoft Office, Word and Excel.

What's In It For You

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We believe our people are our biggest asset and as such, we offer the following:

• Competitive Pay
• Medical (3 plan choices)
• Dental (2 plan choices)
• Vision
• Voluntary Life Insurance, Short-term & Long-term Disability
• Flexible Spending Accounts
• Paid Time Off & Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Financial Relief Fund Grants
• Supplemental Insurance including Critical Illness, Hospitalization & Accident
• Company issued Laptop and/or Tablet
• Company Paid Training and Certifications
• Referral Bonus (Employees receive $1,000 referral bonus for each person they refer to work at Century Fire Protection)

Build a Career that Burns Bright!

We support and hire Veterans and we are an Equal Opportunity Employer