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Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States, including Starbucks, Chick fil A, and Chipotle. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 25 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.
Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future.
JOB SUMMARY:
We are looking for a Customer Support Representative to provide excellent support to our iconic customers in the handling and processing of customer orders to ensure they are accurate and efficiently processed through the system to ensure the highest quality customer service. The Customer Support team manages the relationship with the individual stores to which we deliver and provide solutions for any discrepancies and/or updates that may arise.
Shift Details:
Hours – 40 hours per week, 11:30am - 8:00pm, Saturdays required, Sundays are off.
You will be based in our Frisco HQ office.
Who are you?
You have up to 2 years of relevant work experience in customer service or order processing.
This is not a call center, but experience handling various types of customer issues in a sales support capacity is preferred.
Have strong communication skills and a well mannered temperament
Have a very good phone and email etiquette
Able to work in high volume, fast paced environment and able to meet daily deadlines.
Knowledge of Salesforce and JDEdwards a plus.
ESSENTIAL FUNCTIONS:
Receives and enters customer orders,evaluating and modifying as required, to ensure accurate and complete orders and a high level of customer service. Disseminates information regarding orders, products, promotions, ordering processes (training), etc. (60%)
Processes a variety of documents, including load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records (30%)
Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers’ needs and product restrictions. (5%)
Maintains customer files and records to ensure complete documentation and support Customer Service functions. (5%)
Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Not applicable.
PERFORMANCE CATEGORIES
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:
High school diploma or equivalent
Experience:
Up to 2 years of relevant work experience in customer service or order processing.
This is not a call center, but experience handling various types of customer issues in a sales support capacity is preferred.
Strong communication skills, well mannered temperament
Very good phone and email etiquette
Ability to work in high volume, fast paced environment and able to meet daily deadlines.
Knowledge, Skills and Abilities- need to be able to multi task and work 2 systems
Knowledge of (B/basic; J/journey; E/expert):
Skill and ability to:
Job Type: Full-time
Pay: From $19.50 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Work setting:
Work Location: In person
Full Time
$37k-46k (estimate)
03/09/2024
05/22/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Communication Skills, Customer Support, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.