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Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled
FULL-TIME HOURLY (FT) : These employees work from 30 to 40 hours each week and are paid on an hourly basis. They are eligible for the same benefits as salaried employees and paid time off is paid at 8 hours per day.
PART-TIME HOURLY (PT) : These employees work between 20 and 30 hours each week and are paid on an hourly basis. These employees are eligible for certain benefits based on their average hours and paid time off is paid on a prorated basis.
JOB SUMMARY :
Professionally and effectively assists customers and potential customers with a variety of banking transactions, inquiries, and other banking services from both the Teller counter and desk side.
EDUCATION / EXPERIENCE REQUIRED :
QUALIFICATIONS / SKILLS REQUIRED :
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :
gathers conductor information when necessary under Bank Secrecy Act guidelines.
2. Functions as a sales leader within the banking center, selling bank services to existing and potential customers, referring customers and potential customers to Central Investment Center, Trust Department / Wealth Management, Central Insurance Services, and Central Mortgage Center as appropriate, and promoting and encouraging teller referrals and sales.
Works closely with management to identify potential sales opportunities and assists with business development activities.
Develops and maintains relationships with Central Bank business partners (Commercial Lending, Mortgage Lending, Wealth Management, CIC, and CIS) to maximize sales opportunities and achieve integration income goals.
3. Opens and closes personal and non personal accounts depending on level of training acquired, providing accurate documentation to the appropriate departments. (Must adhere to
training curriculum to become fully functional in this role within the first 90 days after initial training period)
4. Establishes, retains and deepens relationships with current and potential bank customers to achieve sales goals and provide exceptional customer service.
Provides broad base of financial and credit services with the goal of acquiring all of the existing or potential customer’s business.
Uses profiling analysis tool to identify cross-sale opportunities and makes outbound telephone calls in order to satisfy customer needs.
5. Answers incoming telephone calls, greets customers, maintains records, compiles and prepares administrative reports, orders banking center supplies, and distributes all mail within banking center.
Orders all checks, deposit slips, and endorsement stamps, and issues counter checks and deposit slips.
6. Performs quarterly audits on tellers, official check logs, the collateral vault and other various documented items to maintain internal controls within the banking center detailed in the Banking Center Self-Audit Guide.
7. Assists in the process of consumer lending by taking and entering consumer loan applications Receives mortgage, installment loan, , credit card, PEL, or any other payments, after checking the amount and due date.
8. Generates account maintenance (title changes, address changes, stop payments, etc.) of any Central Bank account as requested by customers.
9. Rents and releases safe deposit storage boxes, maintains vault entry log, audits lease agreements and entry cards, and insures customers are billed annually.
Sells gift cards to customers and maintains records of supplies and sales for balancing purposes.
10. Opens and closes banking center in a safe and secure manner. Ensures courier bag is prepared for daily run.
12. May train new Tellers / CSRs; mentors new staff members.
13. Assists with ATM balancing.
14. Must score at least 85% on Product Knowledge test annually; if applicant does not have a current score they must take and pass the Product Knowledge Exam within 90 days of starting the position.
15. Performs other duties as assigned.
BENEFITS :
Last updated : 2024-05-17
Full Time
Banking
$32k-40k (estimate)
05/18/2024
06/28/2024
centralbank.com
GEORGETOWN, KY
200 - 500
1946
STEVE STRATTON
$50M - $200M
Banking
Central Bank is a large community bank serving consumers and businesses in Kentucky and surrounding states. Our experienced, dedicated Central Bankers provide banking, investment, insurance, and wealth management services for all types of needs. We can assist you in person, online or by phone at our Client Services Department daily from 8:00 to 6:00 EDT and Saturdays from 9:00 to 1:00. Extended service hours for debit cards and credit cards are available 7 days a week. Investment brokerage and insurance services are offered through our wholly-owned affiliates, Central Investment Center and Cen...tral Insurance Services. Wealth Management Services are provided by Central Bank & Trust Co. Central Bank serves Kentucky through a network of 26 banking centers, online and mobile banking and ATMs, Two additional banking centers are under construction in Louisville and Union, Kentucky. Our Central Bankers embody the community banking tradition through active support of local nonprofits and civic groups. This giving spirit and a vibrant service culture are key reasons that Central Bank has been honored as one of the Best Places to Work in Kentucky. For more information about any of our services please call (859) 253-6222, (800) 637-6884 or visit www.centralbank.com.
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The job skills required for Customer service representative include Customer Service, Written Communication, Time Management, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
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