You haven't searched anything yet.
Centra Credit Union has an exciting opportunity as a Full Time onsite Contact Center Representative, in Columbus, IN.
The minimum starting wage for this opportunity is $22.15 per hour.
The Contact Center Representative is responsible for welcoming and engaging in meaningful conversations with our Member base and creating value while completing transactions with high accuracy. A Relationship Representative will develop to a high level of competency in educating and advising on financial solutions through products and services based upon Member needs and goals. This position is actively involved in incoming and outbound Contact Center calls and Retail Operations while adding value and executing on Centra Strategy and contributing to the safety and security of the Centra and Members in compliance with policy and procedure.
The position has a Learning Path to develop and grow their skills while transitioning from a Contact Center Representative I through Contact Center Representative III role. Team Members can reside in a Contact Center Representative III role or continue to pursue further development in Retail Operations or another career path.
ESSENTIAL FUNCTIONS:
This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)
Note: Hours of Operation are 8AM-6PM Monday thru Friday and Saturday 8:00AM to 2:00PM.
Centra is an Equal Opportunity Employer.
Full Time
Banking
$32k-43k (estimate)
08/25/2023
07/02/2024
centra.org
COLUMBUS, IN
100 - 200
1940
TERESA PALMER
$50M - $200M
Banking
Centered Around You Centered Around You. That's the Centra promise. It's about the difference you can experience by being a Centra member. It's about the relationships we have with our members, the ways you can benefit through saving money with lower fees and market-leading deposit and loan rates, by being better informed and having more options. And it's about the fact that our members are the reason for everything we do. Centra is financially strong. We provide a full range of personal and business financial services to meet your financial goals and needs. We're involved in our communities. ...And we've made a total commitment to provide value to our members, who own us. Since its start, Centra has grown to more than 130,000 members with assets of more than $1.3 billion. Twenty-four locations serve communities in Indiana, New York, and North Carolina. The credit union employs more than 300 people. Take advantage of the benefits of banking with Centra! Become a Centra member today. Contact us at 800-232-3642 or visit your local Centra office to get started. The History of Centra Credit Union For more than 75 years, Centra Credit Union has been known for its commitment to quality service. Its roots lie in Columbus, Indiana, where eight employees of the Cummins Engine Company founded the Cummins Employees Federal Credit Union. Their goal: to identify a source of low-cost credit and a convenient place to save their hard-earned money. At their first organizational meeting, these employees set credit union policies, including a maximum deposit of $7.50 per week and an unsecured loan limit of $25. A charter was granted on October 31, 1940. In 1995, the name was changed to Centra Federal Credit Union, reflecting the company's growth and diversity. The credit union became state-chartered in 1997 and is known today as Centra Credit Union.
More
Show less
The job skills required for Contact Center Representative I include Call Center, Products and Services, Problem Solving, Promotion, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative I positions, which can be used as a reference in future career path planning. As a Contact Center Representative I, it can be promoted into senior positions as a Contact Center Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative I. You can explore the career advancement for a Contact Center Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
03/11/2022: Asheville, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
03/26/2022: Middlesex, NJ
Require specialized training to meet the unique demands of the job.
01/30/2022: Boulder, CO
Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
01/10/2022: Seattle, WA
Requires several soft skills.
04/03/2022: Raleigh, NC
Step 3: View the best colleges and universities for Contact Center Representative.