Title: Field Training Specialist

Department: Network Operations

Position Status: Full Time

Exempt Status: Exempt Salary

About CDS Logistics: At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

• Respect for others
• Can do attitude
• Solve customer concerns immediately
• Treat customer's orders like they are our own
• Culture of continuous improvement

About the Job:

CDS Logistics & Home Services is seeking a dynamic professional to manage a growing network of delivery service providers for a leading final mile logistics company. The Field Training Specialist position will be responsible for overseeing all aspects of training for the final mile logistics operations, reporting directly to a Field Training Manager. Our primary goal is to ensure excellent operational standards are met and maintain high customer satisfaction through world-class training initiatives.

Field Training Specialist

In this role you will work in the field at Network Operations Locations, the CDS owned operations as well as from home, supporting the daily operations of our business through coordination of a variety of internal and external client requests. You can anticipate this role to focus on training and performance to meet operational standards through hands on support and strong communication surrounding training, new program launch and performance metrics for each location.

Successful applicant will be able to:

• Perform quality work within deadlines.
• Interact and communicate professionally with internal and external customer groups.
• Prioritize daily tasks in consideration of Organizational Strategic Goals.
• Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Responsibilities/Duties/Functions/Tasks

Field-Based

• Work with agent employees, primarily within your assigned area to ensure all CDS standards are met and can be repeated daily.
• Work with internal and external customers on new program launches, new agent launches, and new customer initiatives.
• Establish training best practices to be shared across all driver teams, warehouse teams, and office teams.
• Participate and lead portions of the new agent startup process.
• Intervention and on-site support for struggling agent locations when needed.

LMS

• Partner with the Field Training Manager to document all training activities to create a repeatable training framework.
• Work within the CDS LMS to ensure all agent employees and contractors throughout an assigned area are up to date on training and certification programs.
• Maintain and update LMS users and locations within an assigned area.
• Work with local resources to ensure all training standards are met and follow-up is conducted (redundant)
• Assist with LMS content creation (assist in writing procedures and staring in the videos)

Local Operational Support (Agent or Owned)

• Driver Auditing: early morning driver load-out audits, field delivery audits, the day prior load-out audits, etc.
• Warehouse Auditing: pulling, breakbulk, and staging audits.
• Driver training to include but not be limited to loadout and ride-along/ride-behind training (Scanner, paperwork, pre-trip manifest preparation, product knowledge, customer interaction, paperwork check-off process, scanning, POD capture, securing the load for travel, etc)
• All other duties as assigned by Network Training Manager or Baltimore Operations Manager

Required Education and Experience

• AA Degree or Equivalent years of experience in Business Administration.
• 3-8 years of professional experience as a final mile delivery driver or warehouse within the last mile logistics industry
• Poses a willingness to learn while working in a team environment.
• 3-8 years of professional experience interacting with customers and cross-functional groups

Qualifications

• Superior organizational skills
• Excellent communication – both oral and written - and interpersonal skills
• Ability to work independently and be self-motivated to get things done.
• Ability to identify and develop creative processes or solutions to training issues.
• Ability to diagnose root cause training issues to develop and adapt training plans.
• Ability to utilize a laptop computer.
• Basic proficiency with Microsoft Office Suite and Outlook.

Preferred Qualifications

• 5 years of experience as a driver or warehouseman within the final mile logistics space
• 1 year of management or supervisory experience
• Superior quality of work

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, for 8 hours per day, use hands to finger, handle or feel; and reach with hands and arms. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The employee must occasionally lift, push, pull and/or move up to 50 pounds and have the ability to lift 75lbs repeatedly for up to 3 hours at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, typing and use of wrists, hands, and fingers. This position also operates on the road and employees must be capable of operating a vehicle and or traveling by air.

Travel

50%-75% national travel is expected for this position. When not traveling you will work from your home office.

Work Environment

This job operates in a home office environment and in the field on the road and at warehouse facilities throughout the Unites States. This role routinely uses office equipment such as computers, scanners, copiers, telephones, and occasionally uses warehouse equipment where trained and certified. This position will operate within warehouse production floors, loading docks and at delivery site locations. Must be able to meet physical demands of auditing and training for warehouse activities, driver loading and unloading activities and office personnel activities.

Job Type: Full-time

Pay: $45,600.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road