Location

This position is considered Office-First, an office-first employee is an employee within the Greater Omaha Metropolitan Area whose default work location is a designated office and has office presence at least four days per week, specifically, Monday through Thursday. On office-first employee may at times perform work outside of a designated office location based on personal or professional need, at the discretion of their supervisor.

Description

The Vice President, Technology Operations will lead the team responsible for the planning, deployment, operation, and support of the company’s production digital and retail platforms. In this position, the VP will explore new technologies and software and, in conjunction with the Chief Technology and Innovation Officer, oversee the architecture and implementation of ongoing support of the network, server, and communications infrastructure to ensure high performance of corporate and store-level IT systems. This role will also work closely with senior leadership to develop scalable technology policies and processes to be administered throughout the company.

Essential Duties and Responsibilities

• Develop IT strategic plans, policies, and procedures to ensure that the department operates effectively and reliably
• Participate in the development of IT initiatives and improvement activities
• Build, coach, and develop a cohesive technology operations team
• Lead the Corporate Technology department, including people, budget, infrastructure, and retail IT systems
• Lead integration, implementation, and maintenance of technology systems
• Evaluate the company’s existing technology platforms to identify opportunities for continued integration and alignment
• Continually evaluate emerging technologies
• Continuously review of existing technology operations to enhance performance and/or operational costs
• Ensure organization meets regulatory SLA for all technical responses
• Manage vendor relationships; identify, evaluate, negotiate, and onboard technical systems that are required for company operations
• Ensure scalability and performance metrics are achieved
• Facilitate ongoing investment leverage in technology that improves efficiency and quality and reduces overall operating costs
• Oversee management of all technical equipment, IT services, purchase, planning, and office technical systems, including office networks, storage servers, archival systems, Wi-Fi, and security systems
• Take ownership of products, ensuring all functions of the organization are aligned to meet strategic technology objectives
• Develop trusted relationships internally and externally

Qualifications

• Bachelor's degree preferred, with a major in computer science or related field, or equivalent experience in computer science
• 5 years in a strategic, senior leadership role
• Minimum of 6-8 years' experience in cloud engineering
• Minimum of 10 years' experience working in a large IT environment in support of IT service and business processes, with proven track record of driving large-scale changes
• Food service industry experience and understanding of food service industry structure and concepts
• Effective interpersonal soft skills, thought leadership, and team growth
• Comprehensive technical documentation skills required
• Expertise in working with colleagues throughout the organization and in leading collaborative teams to achieve common goals
• Excellent communication, documentation, and troubleshooting skills

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.