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Job Highlights
Join the team at CCL Label Columbus
We are currently looking for a candidate with a great attitude and a desire to grow their career in a fast-paced environment to fill a role as a Customer Service Representative.
CCL offers an extensive benefits package that includes : vacation and paid personal off, health, dental and vision insurance, 401(k) match up to 8%, company-paid life insurance and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement.
Location
8600 Innovation Campus Way West, New Albany, Ohio 43054
Job Summary & Requirements
Job Summary :
As a CSR, you will be the point of contact with our customer for coordinating custom label orders from inception to shipment and will resolve issues in regards to customer’s expectations and troubleshoot delivery issues.
You will provide high quality, customer- driven service through proactively identifying and addressing customer requests by fielding a high volume of incoming calls.
Responsibilities include :
Resolve any purchase order discrepancies with customer. Enters orders accurately into computerized order system.
Expedites label orders - review all pertinent information on the sales order and provides accurate information to all areas of production.
Conduct daily review of the open order report and communicate with supervisors within all areas of production.
Develop business relationship with the customer. Acts as the liaison between customer and salesperson. Communicate price to the customer and keeps the salesperson informed of all activity pertaining to the customer.
Associate degree (AA) or equivalent from a two year college or technical school, or six months to one year related experience and / or training / or equivalent combination of education and experience.
Skills / Aptitudes :
Computer Skills : Ability to access, retrieve, update and review files utilizing Microsoft Office and Excel. Advanced Excel skills desired.
Experience with AS400 desired.
Last updated : 2024-05-12
Full Time
Print & Book Publishing
$47k-61k (estimate)
05/14/2024
06/21/2024
ASHFORD
100 - 200
1963
MARK ANTHONY BECKRAM
$10M - $50M
Print & Book Publishing
The job skills required for Customer service representative include Customer Service, Problem Solving, CSR, Microsoft Office, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.