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PRIMARY PURPOSE : To provide members and prospective members with the full range of products and services offered by CBC Federal Credit Union.
To create an easy member experience that will result in member loyalty.
LEVEL OF RESPONSIBILITY : MSRI is an entry-level trainee position, receiving guidance and instruction from management and higher level Member Service Representatives.
An MSRI performs basic account servicing functions provided at the greeter station, MSR office, and the teller line.
ESSENTIAL DUTIES :
contact appropriate credit union department to initiate account investigation and adjustments
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES : The requirements listed below are representative of the knowledge, skills and ability required of an individual to satisfactorily perform the essential duties of this job.
Follow-through on member commitments. Ability to manage difficult member situations and keep emotions under control.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to communicate professionally and effectively. Speak clearly and persuasively in positive or negative situations;
listens and gets clarification. Responds well to questions.
EDUCATION and / or EXPERIENCE : High school diploma or graduate equivalency diploma (GED). Experience in a customer service position, preferably in a financial institution, which included duties such as cash handling and provided face-to-face customer service.
PHYSICAL REQUIREMENTS : The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job.
Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential duties.
This position is of sedentary physical activity performing non-strenuous daily activities of a clerical nature. To perform the duties of this job, constant sitting and working on a computer is required.
Occasionally required to stand and walk. Repetitive use of both hands for keyboarding.
WORK ENVIRONMENT : Work area is well-lighted, heated and / or air-conditioned indoor office setting with adequate ventilation.
The noise level is moderate.
WORK SCHEDULE : Workweek will be approximately 29½ hours or 40 hours with some overtime as needed . Occasional attendance at meetings before or after scheduled hours may be required.
Management reserves the right to change any employee's work schedule to meet the operational needs of the Credit Union. Furthermore, management reserves the right to reassign any employee, either temporarily or permanently, to work at another credit union location.
TRAVEL : No travel required.
I have read this job description and attest that I am able to perform the essential duties and physical requirements of this position.
I understand that the statements contained in this job description are not intended to establish an employment contract as I am considered an "at-will" employee.
I am also aware that this job description is subject to change at the discretion of management.
Job Posted by ApplicantPro
Last updated : 2024-05-11
Full Time
Business Services
$37k-44k (estimate)
05/12/2024
06/21/2024
cbcfcu.org
Oxnard, CA
50 - 100
Business Services
The job skills required for Member service representative include Customer Service, Products and Services, Cash Handling, ATM, Bank Secrecy Act, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Member service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
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