We are looking for a customer-oriented service representative for our airport transportation call center in Camarillo. This is a Full Time position Monday - Friday with the hours varying from from 8am-5pm and 8:30am-5:30pm with the ability to cover some weekends on an as needed basis. Weekends are not usual as we have a weekend staff, but everyone wants a day off sometimes and we want to make sure we are able to provide that to everyone. Medical, Dental, and Vision benefits available after 90 day probation period. Fluent in English/Spanish is highly preferred though not required.

Responsibilities

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices preferred
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you able to work either shift? 8am-5pm and/or 8:30am-5:30pm Monday - Friday

Language:

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Camarillo, CA 93010 (Preferred)

Work Location: In person