Cayuga Centers is hiring immediately for Director of Case Management

Earn $81,00/annually

Location: New York, NY

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity, Equity, Inclusion, and Belonging (DEIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

Our Transitional Foster Care Program for Unaccompanied Children (UC) overseen by the Office of Refugee Resettlement (ORR), ensures the well-being and safety of unaccompanied children (ages 0-17) who cross the US Southern border without an adult. Unlike traditional congregate care settings, our approach involves placing unaccompanied children in foster homes while diligently searching for and assessing potential sponsors identified in the US. During their stay with us, we provide medical care, case management, engaging life skills classes, and essential mental health services.

Under the direction of the Assistant Vice President of Case Management, the Director of Case Management will assist in the supervision of case managers working within the Unaccompanied Children Program. This staff will audit the quality of the case management procedures to ensure consistent and high-quality services for all youth.

How you get to use your skills…

• Coordinate and oversee each minor's assessment, individual service plan, family reunification, and discharge
• Oversee new hire orientation
• Participate in training of all Case Management Assistant Directors and their respective treatment teams, to ensure they are versed in the case management approaches for working with the UC and foster families
• Submit daily ORR required reports
• Ensure all services provided to each minor are properly documented in each case file and UC Portal
• Manage daily operations of case managers and provide biweekly supervision with direct staff
• Coordinate initial intake requirements with clinicians, case managers, and other staff as needed
• Provide ongoing individual and group coaching sessions to staff for processing of complex cases and best practices
• Provide on-call case management support and guidance to Assistant Directors of Case Management
• Ensure youth centered and culturally sensitive practice
• Provide record keeping and documentation for all case management activities (case documentation)
• Identify trends, review and monitor data collected for the case management section of the quarterly reports
• Participate in weekly staffing meetings with clinicians, case managers, case coordinator, and other ORR staff

Schedule: Exempt

• Regular hours entail 9:00am - 5:00pm

• Monday - Friday. Must be flexible to meet program needs

• Evenings and weekends may be required

• Master's degree in relevant behavioral/social sciences field preferred
• Bachelor's degree required
• NYC ACS or private agency child welfare experience required
• Familiarity with the ORR network preferred
• Familiarity with OCFS, OPwDD, OMH, and other relevant municipal and state agencies
• Strong skills in Microsoft Office and Google Workspace
• Flexibility to work when the families are available to meet
• Bilingual English/Spanish. All agency documents and records are in English, so English writing proficiency is required. The position itself requires Spanish speaking, writing and reading proficiency
• Ability to work well with people from many cultures including recent immigrants, non-English speakers, and LGBTQ children
• NYS Driver's License preferred
• Ability to travel to other agency locations

PHYSICAL REQUIREMENTS:

• Word processing: Including responding to e-mails, composing letters, completing computerized documentation, transcribing minutes for meetings, etc.: This involves sitting at a computer for several hours a day
• Completing paperwork -Such as copying and stapling
• Must be able to lift up to 50 pounds
• Sit/ride in vehicles, busses, subways, trains, planes - public transportation for lengthy periods of time

As a full time benefits position, staff is eligible to enroll in medical, dental, vision, FSA, supplemental life insurance, critical illness, enhanced short-term disability, and 401(k) benefits.

In accordance with federal, state & local laws, we maintain a drug-free workplace and perform pre-employment drug testing.

Benefits:

• 160 hours of Vacation

• 10 Holidays, 3 Personal Days, Medical Appointment Time

• Medical, dental, and vision insurance

• Pet and Legal insurance

• Employee Assistance Program

• FSA, Transit, and Parking savings accounts

• Supplemental life insurance, critical illness, enhanced short-term disability benefits

• 401(k) match up to 6 %

• Corporate Discounts Program

• Sick Leave Pool

• Identity Protection

• Hybrid remote working

Why Cayuga Centers?

• Certified Great Place to Work ®

• Workplace Wellness Award Finalist

• Council on Accreditation (COA) Accredited

• Implement best practices and evidence-based interventions

• Committed to employee professional development and advancement

• We embrace change, innovation and opportunities

• Our diverse workforce acts and leads with human sensitivity and respect

• Large and growing national footprint