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Client Services Manager
$95k-127k (estimate)
Full Time | Heavy Civil Construction 2 Months Ago
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CASCADE DRILLING is Hiring a Client Services Manager Near Flint, MI

Come join an amazing team of close to 900 employees dedicated to providing Excellence on Every Level!

This is an exciting new opportunity to join an established company in the environmental services industry which is on the forefront of the battle to clean up the country’s toughest environmental challenges. Cascade is positioned for new growth and seeks candidates who are highly motivated and want to make a difference.

The Client Services Manager (CSM) contributes to company growth by nurturing client relationships across Cascade’s entire suite of services- drilling, site investigation, and remediation services. The CSM leads business development activities in their select geographic region targeting both new and lapsed clients. These activities include in-person and digital communications. The CSM has a full support team including field operations, marketing, sales enablement, sales operations, technical subject matter experts, and client experience.

As a key member of Cascade’s Revenue Team, the CSM collaborates with colleagues to establish and execute strategic plans to achieve revenue growth goals. The CSM will gain knowledge of the Cascade family of brands, service line value propositions, target market segments, and competitive landscape in the assigned market area.

ESSENTIAL FUNCTIONS

  • Research and build relationships with lapsed clients and new prospects who are interested in or have a need for Cascade’s services
  • Connect with key decision makers to communicate Cascade’s capabilities and value propositions for our suite of services
  • Engage with clients in field and office settings
  • Facilitate client conflict resolution when issues have been elevated from the field staff
  • Work closely with Marketing and Client Experience teams on lead follow-up and response
  • Identify market needs and trends collaboratively with leadership and operations teams
  • Routinely and effectively utilize our current CRM (Salesforce) for documenting and tracking all business development activities
  • Achieve specific financial goals and business development metrics and benchmarks for the assigned market area


JOB REQUIREMENTS AND QUALIFICATIONS

  • Bachelor’s degree in marketing or a science field (e.g. geology, engineering, environmental science)
  • 3-5 years of sales, marketing, or business development experience
  • Familiarity with environmental services helpful but not critical
  • Willingness to “cold-call” new prospects and lapsed clients
  • Ability to positively interact with customers, field operations, management, and office personnel to build constructive and effective relationships
  • Outstanding written and verbal communication skills and general business acumen
  • Team player who can effectively work independently
  • Organized, self-motivated, responsive, and personable with a high level of integrity
  • Ability to travel overnight for one-day or multi-day trips
  • Proficient in Salesforce, Microsoft Office products, and Apple OS platforms
  • Salary range of $90K - $120K

Cascade Environmental, LLC, and our subsidiaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. EEO is the Law.

Cascade is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (425) 527-9700.

#ZIP

Job Summary

JOB TYPE

Full Time

INDUSTRY

Heavy Civil Construction

SALARY

$95k-127k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

05/23/2024

WEBSITE

cascadedrilling.com

HEADQUARTERS

UPLAND, CA

SIZE

25 - 50

FOUNDED

2014

CEO

PATTY ANAYA

REVENUE

$10M - $50M

INDUSTRY

Heavy Civil Construction

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The job skills required for Client Services Manager include Leadership, Client Service, Microsoft Office, Integrity, Salesforce, Client Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

Butler University
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