Description

We are seeking a customer service-focused front desk associate to be the first point of contact for members and guests of Cascada. You will greet clients, manage check-ins, answer phone inquiries, support daily operations, and ensure positive first impressions.

Responsibilities:

• Warmly welcome all clients and visitors
• Check members in for hotel, classes and appointments using our software
• Process payments, sell retail products, manage gift cards/credits
• Answer phone calls and emails, addressing client questions
• Keep updated schedules, appointments, attendance
• Maintain orderly, clean front desk area
• Perform opening/closing duties
• Assist with stocking retail displays and sales

Cascada provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, marital status, amnesty status, or veteran status or any other status protected under state and local laws. We prohibit harassment of employees, applicants and anyone providing services to the studio in any form. Employees have the right to work in an environment free from discrimination and harassment.In compliance with the Americans with Disabilities Act, applicants needing accommodation for the interview/application process should notify the hiring manager.As an equal opportunity employer, we are committed to maintaining a diverse and inclusive community for both clients and employees. Join us in fostering a supportive, equitable environment.

Requirements

Requirements:

• Exceptional verbal communication abilities
• High school education
• Customer service experience, preferably in a hotel or studio environment 
• Detail and organization oriented
• Cash register & POS system skills
• Multitasking in busy environment
• Reliable and timely