About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

About the team and position

Carvana's HR Operations team provides top-notch HR and policy/compliance guidance and employee relations support to the organization's employees and managers, responding to and/or supporting employee/manager complaints, investigations, and corrective action review. As a Coordinator, Human Resources Operations, you'll play an important role on the HR Operations Team by performing a number of administrative activities related to our Employee Relations functions. You'll tap into your organization, communication, and customer-focus skills to help the team stay effective and efficient.

What you'll be doing

• Develop, maintain, and utilize a basic knowledge of Carvana's policies and procedures, particularly those related to employee relations and corrective action.
• Execute daily administrative processes related to the employee life cycle.
• Support processing and completion of unemployment claims & coordinate Employment Development Department (EDD) inquiries.
• Answer routine employee related inquiries, to include basic policy and procedure questions, and route/assign ownership of more involved or complex inquiries to the appropriate parties.
• Provide exceptional care to internal and external customers and maintain professionalism, confidentiality, and discretion with sensitive information.
• Review and sort inbound mail.
• Support the accurate and timely completion of employment verification requests.
• Share input on potential process improvements where appropriate/applicable.
• Generate monthly reports based off of data tracking
• Track, file and organizing corrective actions, ongoing investigations and other projects
• Other responsibilities and/or projects as assigned by leadership.

What you should know/have

• Bachelor's Degree from an accredited college or university.
• At least 1 year of work experience in a Human Resources, Administrative Assistant or Customer Service capacity.
• Ability to work independently and with a high level of accuracy, initiative, organization and self motivation.
• Keen attention to professional email etiquette, especially regarding the transmission of sensitive data.
• Effective (verbal and written) communication skills.
• Highest level of customer service and sense of urgency.
• Superior attention to detail and organizational skills.
• Ability to consistently and appropriately use discretion regarding confidential and sensitive personnel data.

We'd love it if you also have

• Experience and basic understanding of federal and state compliance laws as they apply to employment law.

What we'll offer in return

• Full-Time Hourly Position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.