SUMMARY

The primary responsibility of the Delivery Manager is to provide effective leadership, training, motivation, and supervision to all delivery personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personnel Management:

• Interview and select the best internal and external candidates for open positions.
• Provide direct on the job training for Area Delivery Mangers and indirectly all delivery personnel.
• Conduct performance reviews to communicate performance issues, achievements, and opportunities for employees.
• Handle any discipline or performance issues according to company policy, maintaining proper documentation.
• Work with all personnel regarding the implementation of changes in procedures and systems.
• Conduct regular division meetings to communicate upcoming programs, safety topics, events, issues / opportunities.
• Collaborate with HR to ensure proper staffing and ongoing recruiting to meet business needs and maintain a fully staffed department.
• Conduct/participate in cross-training with sales and operations.

• Ensuring Account Service:

• Assigns job tasks to driver according to delivery route schedules.
• Work with customers to ensure the timely delivery of product.
• Fill-in and cover routes as required, including assisting drivers to deliver and unload product when necessary.
• Responsible for ensuring delivery service standards related to product rotation (Product Freshness Rotation Policy), display placement, competition placement, and other customer service needs.
• Follow-up on all customer complaints in assigned accounts to ensure problems are resolved to prevent recurrence.
• Working with sales and operations, consistently review routing efficiency and make changes when necessary. Strive to be the preferred distributor in the market while complying with service policy standards.
• Conduct regular market ride/work-with activities to assess market conditions and training needs.

• Other Duties:

• Member of the Risk Management Team and Safety Committee.
• Maintain safety records for delivery to measure compliance with safety systems.
• Understand warehouse activities regarding driver check-in or check-out, specials, code-dating and truck loading.
• Proficient with routing software (RoadNet) and RAS software (VIP). Consistently review routing efficiency and make changes as necessary.
• Understand the general budgeting process and how it affects the performance measurement of the delivery unit.
• Available to work evenings and weekends to promote special event promotions.
• Obey all Federal, State and local laws.
• Ensure compliance with all FMCSR.
• Ensure issues with fleet and equipment are reported for maintenance.
• Assist in preparation of monthly Fleet Assessment.
• Meet and achieve goals outline in delivery KPI.
• Perform other duties as assigned.

COMPETENCIES REQUIRED

• Analytical – Synthesizes complex or diverse information; uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Change Management – Communicates changes effectively; monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; continually works to improve supervisory skills.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; contributes to profits and revenue.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Safety and Security – Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUATION AND/OR EXPERIENCE

Associate degree (A.A.) or equivalent from two-year college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

COMPLEXITY OF DUTIES

Diversified duties involving an intensive knowledge of a technical or specialized field within the organization requiring the use of a wide range of procedures. Must apply principles of rational systems to solve practical problems. Requires independent thinking and use of judgment to interpret and analyze facts and circumstances surrounding individual problems or transactions, and to determine appropriate action to be taken within the limits of standard or accepted practice.

SUPERVISION RECEIVED

Under specific direction where definite objectives or goals are established requiring the use of a wide range of procedures and the employee plans and arranges own work and coordinates work of others, referring only unusual cases to supervisor or others.

RESPONSIBILITY FOR ERRORS

Probable errors may be serious involving losses such as improper costs, failure to take discounts, overpayment, loss of holding up of productions, waste of material, damage to equipment, loss of employee, supplier, or customer goodwill. Errors could result in confusion and delay causing lost time in more than a limited phase of company operations. Errors would become apparent in normal business cycles, however, correcting and adjusting could involve considerable expense. Most of work performed is not directly verified or checked.

CONTACT WITH OTHERS

Regular contacts throughout the normal working day with other persons, departments, vendors, customers, etc. on matters involving corrections or adjustments where proper behavior and some tact are necessary to avoid friction and maintain the flow of work.

CONFIDENTIAL DATA

Work with some confidential data such as product costs, individual wage and salary rates or schedules, which, if disclosed, might have adverse internal or minor external effect.

MENTAL / VISUAL / AUDITORY DEMAND

Moderately complex, exacting work, requiring mental and visual attention in such typical tasks as statistical computations, correspondence, tabulations, etc.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Somewhat Undesirable conditions. Exposed to noise, dust, heat, cold, and other elements but with none continuously present to the extent of being disagreeable.

SUPERVISORY RESPONSIBILITIES

General supervision of a department of 5-10 employees indirect supervision over the entire division of 35-50 employees. Responsible for costs, methods, and personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, reviewing, and checking work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

EQUIPMENT

Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Also, ability to operate tractor trailer, electric or manual pallet jack.

CERTIFICATIONS, LICENSES, REGISTRATIONS

ABC Beer permit required.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Ability to travel to accounts and special promotional events.

A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Manager is assumed and it is expected that the Delivery Manager will act accordingly. The Delivery Manager will be expected to perform any other task not included in this job description requested by management.