**Client Service Delivery Associate Manager**

NC - Charlotte JOB NO. 10054090 **Job Description**

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

Operations is one of four services that make up one Accenture the others are Strategy and Consulting, Interactive and Technology.

**Job Description**

The Manager will be responsible for managing client dedicated team providing a full scope of Commercial Real Estate Lease Administration and Lease Accounting services including:

* Design a solution to execute a Lease Administration project including data migrations and ongoing best practices.

* Create a project plan to transition and deliver the services.

* Serve as an account manager and a point of client escalation.

* Communicate with the Accenture Client Lead on account performance.

* Assume primary responsibility for client satisfaction of the real estate team.

* Assume responsibility for timeliness and accuracy of deliverables and clients reporting.

* Document and share best practices in Lease Administration and Lease Accounting area.

* Participate in efforts to document and strengthen internal controls, processes and improve data quality.

* Ensuring account teams are complying with internal controls and compliance steps, ensuring immediate mediation of errors and putting performance plans in place as necessary.

* Participate in RFP process and prospective client presentation.

* Grow new and current accounts, including expansion of services, process improvements.

* Assume responsibility for financial contract performance.

**Qualifications**

**Basic Qualifications:**

* Minimum of 4 years of experience in real estate Lease Administration engagements

* Minimum 1 year of supervisory experience

* Bachelors degree in Finance, Accounting, Business, Marketing, or Real Estate is required, but possessing an MBA is an added advantage

**Preferred:**

* Extensive understanding of real estate, with a proven track record of successful real estate transactions across multiple property types is essential

* Current knowledge of industry trends in real estate and development, and a natural desire to understand specific market characteristics

* Advanced knowledge of Microsoft Office software, including Word, Excel, Projects, and Outlook are required

* Strong analytical skills. This skill is essential for evaluating and completing a wide range of real estate transactions

* Communication skills, to successfully perform the duties of an account manager, candidates must possess strong verbal and written communication skills

* Interpersonal skills. This is required for establishing and building and maintaining relationships with relevant parties management, property managers, landlords, etc.

* Strong organizational skills This is essential for account managers to effectively coordinate and manage multiple assignments, as well as prioritize tasks and efforts

* Highly developed negotiation skills is required for negotiations with property owners, clients, and other stakeholders

* Strong financial analytical skills Independent worker and team player Subject matter expert of FASB 842 IFRS 16

* Experience with real estate software focused on Lease Administration

***COVID-19 update:***

*The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.*

*Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.*

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