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Position Summary :
This position supports the communication needs of the Medical Center staff, Physicians and their patients, the general public and answering services, by directing all telephone traffic to their appropriate locations in an efficient and courteous manner.
This position also provides paging services for announcements, emergent conditions, physicians, and personnel contacts.
Qualifications :
EXPERIENCE REQUIREMENTS
1-3 years of experience in / with people of different persuasions displaying interpersonal and communication skills necessary to answer calls, relay messages, and provide accurate and concise information
ADDITIONAL REQUIREMENTS
SKILLS AND KNOWLEDGE
Writes, reads, comprehends and speaks fluent English.
Microsoft Office Computer knowledge skills.
Multicultural sensitivity.
Possesses courteous and effective telephone etiquette.
Possesses ability to prioritize and maintain organization in essential functions / responsibilities.
Essential Functions :
knows location of policy and procedures manualFollows call guidelines and scriptsUses systems tools (faxing, paging, status's, transfer / dial keys, etc.)
Customer Interaction and RelationshipListens to and empathizes with customers; acknowledges customer concernsGathers information to determine customer's needsApplies problem solving skills and solved the inquiry effectively.
Communicates information about the resolution of the inquiry to the customer clearly and completelyControls the pace and flow of the conversation
Last updated : 2024-04-29
Full Time
Hospital
$36k-47k (estimate)
05/01/2024
05/09/2024
carle.org
URBANA, IL
1,000 - 3,000
1946
Private
MARTY SMITH
$1B - $3B
Hospital
The job skills required for Call center rep include Customer Service, Problem Solving, Microsoft Office, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center rep positions, which can be used as a reference in future career path planning. As a Call center rep, it can be promoted into senior positions as a Contact Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center rep. You can explore the career advancement for a Call center rep below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Rep job description and responsibilities
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/25/2022: Kansas City, KS
Agents are responsible for making outbound calls to set appointments and gather survey data.
01/15/2022: Duluth, MN
Call Center Representatives are general responsible for handling large amount of customer calls.
03/27/2022: Canton, OH
A call center rep should be able to handle pressure.
02/18/2022: Hartford, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Rep jobs
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers needs.
03/03/2022: Hartford, CT
Call center agents might have to handle a chatty customer one moment and an angry one the next.
02/24/2022: Parkersburg, WV
Many call centers are moving to the cloud, and with that shift comes a huge amount of flexibility and more opportunity to work as a call center representative from home.
03/22/2022: Miami, FL
Call center rep are customer oriented.
01/27/2022: Saint Petersburg, FL
Step 3: View the best colleges and universities for Call Center Rep.