Job description

Title: Lead Field Technician

Job Type: Full-Time Position

Location: (Nashville Area)

CareView Communications is an information technology provider to the healthcare industry. We develop and manufacture patient safety products that bring new solutions to the healthcare industry. CareView has nationwide hospitals it supports with our various client-driven products, which increases patient safety.

Role Description

CareView Communications is currently accepting resumes for a Lead Field Technician to install and maintain the CareView System within various healthcare facilities in the Eastern Region of the US. The ideal candidate should have strong leadership skills, be able to multitask in fast paced environment and have excellent written and verbal communications skills. The candidate should also have a strong knowledge of Ethernet networks to include punch-down panels, switches, terminations, CAT6 & CATV plant maintenance and installations.

Key Areas of Responsibility

• Communicate with administration, employees, and other departments to coordinate efforts, facilitate solutions, and address any concerns.
• Supervise and assist the manager with the deployment and installation of the Careview system.
• Assist the manager with tracking technician’s hours, timecards, and PTO approvals.
• Work with technicians daily on completing onsite tickets, stale tickets and assisting the manager on tracking potential issues with getting tickets completed on time.
• Create and maintain equipment installation logs.
• Track and maintain equipment on trucks for all assigned technicians.
• Track tech movement and location using Zendesk, Slack and communication with the techs.
• Maintain accountability of technician’s tools, meters, and other serialized equipment.
• Assist the technicians onsite training and perform quality control checks on a regular basis.
• Conduct site surveys for upcoming installations.
• Create as-built infrastructure drawings for installations.

Universal Responsibilities

• Ability to work with onsite corporate technical support to diagnose and repair issues in the field.
• Participate in an “on-call” support rotation which may include 24/7 response time requirements.
• Comply with industry standards, safety rules and regulations, as well as company policies and procedures.
• Availability to travel to hospital locations on an ongoing basis, out-of-state travel will be required.
• Resolves assigned open service tickets and provides regular updates with ETA’s.
• Tracks and records daily expenses using company provided expense report systems.
• Updates all company logs (Ex. Operations Schedule, Equipment Inventory, etc.)
• Responsible for maintaining an inventory of equipment per the assigned area and utilizing the company provided return equipment form to return bad equipment to the warehouse.
• Attends weekly conference calls with supervisors and managers.
• Install network and server equipment in data centers and communication rooms including cabling, power, and system cooling.
• Help troubleshoot and analyze existing hospital WIFI networks including interference analysis and the configuration of equipment.
• Assist with analyzing and resolving network hardware and software problems; checking systems for alarms, taking appropriate corrective action, and working with help desk/tech ops to resolve network problems.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Performs other related duties as assigned.

Experience & Skills

• Ability to terminate Ethernet cable and experience in data application. Technical expertise with a link Sprinter and/or Fluke Network meters.
• Must have knowledge of CATV Head End and CMTS equipment, and can install, service, and validate installations for proper configuration and optimum signal performance.
• Strong knowledge of CATV and Broadband systems. The ability to upgrade and repair commercial building cable plant RF networks.
• Knowledge of DOCSIS frequencies and the ability to perform DOCSIS testing on completed installations to ensure quality service and optimum signal distribution.
• Minimum of 2-3 years’ experience working in a field installation or repair technical role
• Effective listening and communication skills in client support driven environment.
• Demonstrate proficiency in typing, grammar, and internal communication tools.
• Proficiency in all Microsoft products including outlook, word, and excel. Also proficient in Google Office Suite.
• Ability to work in a field operational orientated environment.
• Able to explain technical issues to technical and nontechnical employees & clients.
• Previous management experience is preferred.

Special Requirements

• Able to handle all physical requirements including the ability to climb and work from a 10-foot ladder.
• Must be able to lift to 55 lbs.
• Ability to stand and work in confined spaces.
• Required to pass HIPAA compliance test.
• Maintain appropriate hospital/institutional credentials.

For more information, please visit: www.care-view.com.

CareView is an EEO/AA employer.

CareView GSA Multiple Award Schedule Contract Number: GS-07F020AA

Salary: $60,000-$62,000 per year (Based on experience)

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• Weekend availability.

COVID-19 considerations:

Abiding by the CDC Guidelines

Work Location: Multiple Locations

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Payment frequency:

• Paid Bi-Weekly

Ability to Relocate:

• Nashville, TN, and surrounding areas. Relocate before starting work (Required)

Work Location: On the road.

Job Type: Full-time

Pay: $60,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Payment frequency:

• Paid biweekly

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have experience working with coax SLM's (signal level meters)?
• Do you have experience working with Ethernet meters or IP meters?
• Do you have experieince with tap values, forward & return signal levels, signal to noise ratios, adjusting coax amplifiers, coax cable terminations and DOCSIS injections?
• Do you have experience with terminating RJ45 fittings, the T568B & A wiring standards and punch down panels?
• Are you comfortable working remotely with little to no supervision?
• This position requires a significant amount of travel, to include some out of state. Will this be okay with you?
• A personal vehicle will be required for local work. (Out of state and long distance travel a rental is provided). Do you have reliable transportation?
• This position requires the technician use a lot of programs or apps on a company provided laptop/phone. Do you have experience working with GMAIL, Spreadsheets, Forms and Word?
• Do you have any prior management experience?
• Are you comfortable with making quick decisions and then acting on those decisions to provide on time resolutions?
• Do you have prior experience managing technicians (locally or remotely) in a fast paced and fast changing field environment?

Ability to Relocate:

• Nashville, TN: Relocate before starting work (Required)

Work Location: On the road