Resp & Qualifications

PURPOSE: 
Facilitates training to clients to enhance product, program or corporate initiative proficiency and increase organizational performance. Leads the development of product and corporate knowledge expertise to deliver informative, effective, and engaging training both in-person and in a virtual setting. Partners with various divisions and departments to assess training needs, support interdepartmental learning, and ensure training outcomes meet client needs. Travels to client site as required during the training life cycle. 
ESSENTIAL FUNCTIONS:

• Assesses, designs, develops, delivers & evaluates learning solutions that reflect adult learning ideas to build capabilities and drive behavioral change and engage learners. Consults with HR colleagues, division leaders and other stakeholders to conduct needs assessments to identify appropriate learning and development solutions.
• Utilizes blended learning platforms and learning technology (including eLearning) to enhance the learner experience and application of learning.
• Oversees the design and preparation of training materials, develops instructional content, and determines methodology.
• Creates and administers surveys to trainees and implements changes based on feedback.
• Serves as point of contact to clients for questions regarding uses business products.
• Attends conferences and regional training to enhance effectiveness and delivery methods of group facilitation.
• Partners with leadership to monitor training expenditures and generate the required reports.
• Remains abreast on trends and changes within the training and development industry.

SUPERVISORY RESPONSIBILITY:
Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.
QUALIFICATIONS:
Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Experience: 5 years' experience delivering various training, teaching or adult learning modules to large audiences.
Knowledge, Skills and Abilities (KSAs)

• Knowledge of adult learning delivery methods and principles.
• Knowledge and understanding of learning management systems (LMS).
• Ability to troubleshoot and use video editing software.
• Proficient in Microsoft Office applications.
• Ability to conduct thorough research to uncover insights.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Skill in talking to others to convey information effectively.
• Ability to maintain effective interpersonal relationships.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $65,448 - $129,987

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

West Baltimore Workforce Devel

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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