As an Implementation Manager at Drata, you will play a crucial role in ensuring the successful adoption and implementation of our software solutions for our valued clients. You will work closely with our clients to understand their business needs, configure the software to meet those needs, and guide them through the implementation process. You will be a subject matter expert in our software platform and will collaborate with cross-functional teams to deliver exceptional customer experiences.

What you'll do:

• Client Engagement: Work closely with clients to understand their unique business requirements and translate them into software configuration and implementation plans.
• Software Configuration: Configure the SaaS software according to client specifications, ensuring that it aligns with their business processes and goals.
• Collaboration: Collaborate with sales, product, engineering, and customer support teams to deliver seamless implementations that align with client expectations.
• Training and Support: Provide training to clients on how to use the software effectively and efficiently. Offer ongoing support during and after the implementation process to address any issues or questions that arise.
• Problem Solving: Troubleshoot and resolve standard and complex technical and implementation challenges that may arise during the implementation process, partnering with other internal teams as necessary
• Documentation: Create comprehensive documentation of the implementation process, client requirements, configurations, and any customizations made to the software.
• Quality Assurance: Conduct thorough testing of the configured software to ensure that it meets client requirements and functions as expected.
• Client Relationships: Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring their satisfaction throughout the implementation process and beyond.

What you'll bring:

• Bachelor's degree in a relevant field; additional certifications in project management or relevant areas are a plus.
• 3 experience in software implementation or related experience, with a proven track record of successfully managing implementation projects.
• Solid understanding of SaaS software and cloud-based solutions.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and find effective solutions.
• Exceptional communication skills, both written and verbal. Ability to explain technical concepts to non-technical stakeholders.
• Strong customer-centric mindset with a dedication to delivering exceptional client experiences.
• Collaborative and willing to work across teams to achieve common goals.
• Comfortable working in a fast-paced, dynamic environment and adapting to changing client needs and project requirements.

Benefits:

• Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents on demand health care concierge
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
• 100% paid short and long term disability plus life AD&D benefits
• Learning & Development: $500 annually towards professional development opportunities $250 annually towards personal development opportunities
• Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
• Work Remotely: Flexible hours and work from home $1,000 annually to cover necessary business related items for your home office
• 401K: Reach your financial goals while reducing your taxes

This role will receive a competitive base salary, commission, benefits, and equity. The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected salary ranges for this role are set forth below.

Tier 1: $110,925 - $137,025

Tier 2: $99,833 - $123,323

Tier 3: $88,740 - $109,620

You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone's leveling and compensation – including a candidate's professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Please continue to apply if you are unsure that you fit into our compensation structure.