Job Type : Full-time

Comp : $20 / hr.

Shift : M-F, 8am-5pm In, In Office

Job Description :

As a Customer Service Representative , you will support strategic customer relationships that are part of significant, long-term contractual agreements by providing services to our customers including sales support, material sourcing, supply chain management and expediting.

You will work with supplier partners to maintain service levels and best sourcing practices. You will identify opportunities for process improvement to enhance efficiency and support customer goals while prioritizing relationships to provide solutions with a consultative service approach / framework.

Responsibilities :

• Act as a key point of contact for customers, suppliers, and our operations team to manage order entry and fulfillment.
• Maintain reporting for internal and customer requirements.
• Source alternate products as needed to maintain delivery schedules or stock requirements.
• Coordinate customer requests with operations team to ensure delivery and packaging requirements are met.
• Communicate promise date, material, delivery changes, manufacturer defects, etc. changes with customer.

Qualifications :

• Bachelors Degree is preferred.
• Proficiency in Microsoft Office Excel, Outlook, Word.
• Self-motivated, time management and organizational skills.
• Demonstrated effectiveness in both written and verbal communication.
• Prior experience with sourcing and RFQs.
• Industry product knowledge.
• Ability to travel 0-10%.
• Must have a consistent work history.

Last updated : 2024-04-18