At RCG Behavioral Health Network, we offer a diverse work experience that empowers team members for career success. We are confident as an organization that by following our core-underlying beliefs, we will achieve great success for the autism community. In addition to skill and experience, we also seek to attract and retain team members whose beliefs and behaviors are in alignment with our core values:
As a Customer Service Representative, you'll deliver an exceptional experience to customers, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally.

A Day in the Life could include:

• Handle escalated calls, resolving more complex customer issues in a one and done manner
• Answer incoming phone calls from Policyholders, Agents and Third-parties. Processing and identifying the type of assistance the customer needs.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member
• Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
• Meet the performance goals established for the position in the areas of: first call resolution, call quality, efficiency, provider satisfaction, and attendance

What You'll Need to be a Top Candidate:

• Strong team-oriented interpersonal skills.
• Ability to contribute and collaborate as a team member while working proactively and independently
• Excellent presentation, persuasion, written, and interpersonal skills.
• Strong attention to detail, organizational skills, time management, and analytical skills
• Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services
• Property and Casualty experience (Preferred)

Knowledge & Experience

• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• At least one year of Contact Center customer service experience with familiarity with multiple channels of customer contact (Phone, email, and the like)
• All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
• Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM EST (Eastern Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need

Education & Certifications

• Contact Center Operations: 1 years (Required)
• High School Diploma / GED (Required)
• Bi-Lingual is also a plus

Remote Work Requirements

• Required to have a dedicated work area established that should be separated from other living areas and provides information privacy
• MUST LIVE IN USA
• Ability to keep all company sensitive documents secure (if applicable)

Job Type: Full-time, Part-time
Pay: $24.87 - $30.98 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Call center: 2 years (Preferred)

Work Location: Remote

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