We’re growing and we need an exceptional leader to take on this critical role! Join our team as we work to break the spirit of poverty through the dignity of work!

The Business Services Manager will lead and supervise the Business Services Unit (BSU) in connecting employers to workforce development resources with the goals of strengthening and growing the economy, supporting job creation, and meeting the hiring needs of employers. The Business Services Manager is responsible for overseeing day-to-day implementation of the WorkSource Campus business service model, with an emphasis on creating a transformational engagement strategy dedicated to the BSU providing relevant and value-added consultation to employers throughout Southwest Washington. The BSU Business Services Manager will guide the team in the development and execution of strategies supporting talent acquisition, hiring events and job fairs, labor market intelligence, and talent pipeline development.

This position is full time and in-office at one of the WorkSource locations in Southwest Washington region. Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining, and advancing a diverse team that is responsive to the needs of our diverse clients. Black, Indigenous, Latinx and (POC) people of color communities and people from marginalized communities encouraged to apply.

• Manage the day-to-day operations of the business services team with guidance and leadership from the One Stop Operator and Workforce Southwest Washington (WSW).
• Create and/or maintain a working environment that motivates staff, fosters innovation, and ensures a high level of staff morale while meeting performance targets.
• Develop and maintain a work plan that aligns with the goals/performance targets of each funding source and each prescribed Scope of Work within the BSU and is agreed to by all agencies employing business services team staff.
• Create reporting procedures to the One Stop Operator and WSW highlighting the team’s accomplishments, goal attainment, and challenges.
• Ensure all team members correctly collect and enter data into required data systems to allow for the sharing of data with WorkSource Campus career coaches and other partner agencies.
• Participate in and/or facilitate meetings with area employers to establish, expand and improve understanding and utilization of workforce development programs and WorkSource System services.
• Organize or delegate the organization of employer forums, focus groups, and job fairs in coordination with WorkSource System partners.
• In coordination with the One Stop Operator and WSW coordinate marketing and public relations efforts to enhance the awareness of Business Services Unit services to the community at large.
• Represent the WorkSource System at community events and meetings designed to attract or retain businesses in SW Washington.
• Obtain or maintain proficiency in providing labor market information, providing area profiles, providing wage survey data to determine prevailing wages, and disseminating market and wage information to employers, government agencies, and the local community.
• Provide presentations to employers and WorkSource System staff and partners relating to talent solutions to ensure the campus is employer centered.
• Develop, grow, and maintain a direct talent pipeline between academic organizations, trade schools, apprenticeship programs, and other local entities to meet the talent gaps within specific in-demand industries and occupations in SW Washington.
• Mentor, coach and support staff members to continuously develop their skills as local industry navigators who are proactive in their approach to local business needs.

Technical Competencies and Skills

• Have the ability to manage staff from various agencies, and the ability to make decisions on behalf of the team with guidance from the One Stop Operator and WSW, and in work partnership with consortium agencies.
• Be an inspirational, goal-driven and highly professional leader who strives to lead transformation within an organization.
• Have the ability to ensure the team reaches goals while utilizing an inclusive, partnership-based approach.
• Be familiar with Customer Centered Design principles and the ability to utilize them to create process improvements which are customer centric in nature.
• Be a skilled communicator who is flexible and willing to communicate changes as the needs of the WorkSource System evolve.
• Be willing to negotiate and compromise to achieve mutually beneficial goals.
• Demonstrated ability to lead teams and professionally develop staff members. 
• Understanding of the change management process, and the ability to guide staff through change effectively.
• Highly defined conflict management skills with proven examples of navigating resolution techniques which foster understanding and compromise.
• Highly skilled in situational leadership and the ability to direct, coach, support and empower staff in an appropriate manner in order to enhance their professional development.
• Knowledge of targeted recruitment strategies and social media/email campaigns related to recruiting.
• Ability to lead and work remotely, managing hybrid teams.
• Engage customers from various virtual, and social media platforms.
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.

• Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
• Courage: Take smart risks and challenge the status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
• Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
• Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
• Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
• Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.

Required

• A Bachelor’s Degree in a field of study related to: Workforce Development, Business Administration, Human Resources, Public Administration, Social Services, or related field. Direct experience may be substituted for the education requirement.
• Supervisory experience in sales, recruitment, human resources, employment training, education or other related business fields.
• Requires use of: Microsoft Word, Excel, PowerPoint, Outlook, LinkedIn, Facebook, Constant Contact and other business-related networking applications, as appropriate.
• Experience in utilizing a Customer Relationship Management Tool to manage workflow and share information.
• Requires flexibility in working some evening and/or weekend hours.
• Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.

Preferred

• An MBA or Master’s Degree in Public Administration, Organizational Development, Organizational Leadership.
• Over 2 years of experience in workforce development
• Over 2 years of supervisory experience.
• A proven ability to develop a network of employment training and job placement resources with the private sector.
• Project Management and Program Implementation experience.

• Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
• Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
• Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
• 403(b) Retirement Plan with a leading employer discretionary contribution
• Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
• 13 Paid Holidays, including Floating Holiday and Birthday Holiday
• Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
• Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program