This role manages the onboarding of Indiegraf publishers to our products, including the website, newsletter and ads platforms. The role is responsible for identifying project requirements and overseeing project development. The role collaborates closely with the customer service, publisher guide and product teams.

We are hoping to begin interviews by April 2nd.

Key responsibilities:

• Publisher onboarding:
  • Understand publisher’s needs and feature requirements;
  • Map the scope of migrations (content, contact and ads);
  • Develop and deliver the strategies for training, onboarding and communication;
  • Provide publishers training and create relevant documentation;
  • Provide publishers clarity on development, migration process and timelines;
  • Provide publishers workarounds if needed; 
  • Communicate and share use cases from our network of publishers; 
  • Handle technical support priorities, identify bugs and report issues to product team;
  • Support the communication between implementation and product teams;
  • Assist the implementation team with setting up accounts necessary for projects, such as payment processor, Google Tag Manager and other relevant tools and services.
• Manage implementation team:
  • Manage a team of implementation developers and specialists;
  • Provide implementation team with clarity on the scope of work, crafting project requirement documents;
  • Develop and maintain internal workflow documentation;
  • Coordinate projects and provide the implementation team a clear building schedule, help the team to commit to timelines;
  • Recruit, train, mentor and track performance of team;
  • Develop, track and report on team OKRs;
  • Ensure the team processes, deliverables, workflows and overall resource management are iterated upon and optimized for scale;
  • Ensure quality control standards are met;
  • Foster a culture of innovation within the team, encouraging the exploration of new growth opportunities and strategies;
  • Demonstrate and reinforce company values.
• Cross team collaboration:
  • Work closely with the customer service team to support customer service requests and bug reports;
  • Improve implementation processes in collaboration with implementation and product team members;
  • Support product team with feedback, bug reports and feature requests;
  • Identify areas for improvement.

Key skills & competencies:

• Solutions oriented; able to research, test and implement solutions; able to troubleshoot bugs and create workarounds according to publisher needs;
• Ability to effectively communicate to both technical and non-technical teams;
• High attention to detail and experience leading multiple, contending priorities simultaneously;
• Strong time management skills;
• Ability to meet deadlines and be flexible to changing priorities;
• Ability to efficiently manage time based on business priorities.

Education and experience

• 3 years managing a technical team;
• Technical background with the Wordpress framework;
• Experience in the media industry, an asset.

In line with Indiegraf's company values, we are seeking new team members who:

• love learning and sharing. We believe that constantly testing, gathering data and listening to feedback drives innovation. You are willing to learn and share with humility and are obsessed with seeking feedback to refine your work.
• are committed to equity and inclusion. Indiegraf is on a mission to change who owns media so that it better serves everyone. We want to work with people who are mindful of the power dynamics in everything they do and who contribute to an equitable work environment.
• are energized by growth. Creating new products and processes is your thing. Being part of a big, ambitious vision excites you. You're not afraid of change. You love taking chances and being accountable to goals. 
• are always seeking ways to do things more efficiently. Indiegraf is scaling a network of independent news outlets that can succeed in markets where traditional news models fail because they are more efficient. Our team is obsessed with replicability, scalability and cost efficiency.
• value a healthy work culture. We are a mission-driven, female-led company shaking up legacy news media dynamics. We work hard and unplug most weekends and during vacations. You want to contribute to a great culture that makes our team love Mondays. We are collaborative, and strive to win together as a team.

Benefits of working for Indiegraf:

• Health and dental benefits after three months;
• Participation in Employee Stock Option Plan after three months;
• Flexible vacation and paid sick day policies;
• Professional development and advancement opportunities; and
• Commitment to an equitable, collaborative and connected work environment that nurtures our team’s well-being.

About Indiegraf:

Indiegraf is a fast-growing, women-led technology startup with staff in Canada, the U.S., Mexico and Brazil. Indiegraf provides a fully-integrated technology and shared services solution that makes it easy for small and medium-sized content businesses to grow their audience and revenue – for a lower cost than piecing together multiple vendors. Our mission is to lower the barrier to entry for news entrepreneurs so that all communities have access to quality local news.

Headquartered in Vancouver Canada, we launched in May 2020 and now support publishers across North America in English, Spanish and French. We have attracted funding from Google, New Media Ventures, the Knight Foundation, Mucker Capital and other venture and impact funders who help make our goals to scale our impact possible.

• Read this storyto find out what inspires the Indiegraf team to do what we do.
• Peruse our weekly newsletterto read about how the news entrepreneurs we support are making an impact.
• Watch our co-founder Erin Millar‘s five minute Newsgeist talk on why small is future of the media industry.

We are committed to being a diverse and inclusive company. We encourage candidates with a range of perspectives, abilities, backgrounds and experience to apply.

Applicants based anywhere that are eligible to work in Canada or the U.S. are welcome to apply. This job is fully remote.