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Call Center Representative
$43k-54k (estimate)
Full Time 0 Months Ago
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Cardiology Consultants of Philadelphia, PC is Hiring a Call Center Representative Near Philadelphia, PA

Cardiology Consultants of Philadelphia is a professional medical organization committed to the healing mission of Medicine. CCP specializes in providing comprehensive cardiology care and currently has 40 locations throughout the Philadelphia area. We are currently hiring for a full-time phone operator to work at our Center City, Philadelphia, PA office.

Please note this role is entitled to a $500 sign-on bonus.

Responsibilities

  • Receives, places, and transfers telephone calls using appropriate phone etiquette
  • Records and communicates all messages in an accurate, concise, and timely manner, using appropriate medical terminology and abbreviations, and appropriate EMR workflows for "phone notes".
  • Routes emergency calls appropriately.
  • Pages individuals to inform them of telephone calls, using paging and interoffice communication equipment.
  • Maintains an accurate listing of physician phone numbers, fax numbers, and addresses.
  • Performs clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail when required.
  • Ability to make appointments in GPMS

Requirements

  • Must have experience in a medical office setting, preferably in Cardiology
  • Must have the ability to multitask
  • Computer knowledge is a must
  • Experience with an EMR system is a plus
  • Must be well-spoken, friendly, and outgoing

Benefits:

Cardiology Consultants of Philadelphia provides medical, vision, dental, 401k, profit sharing, LTD, generous PTO, and paid holidays.

*If you are hired, and assuming your employment is in good standing, you will receive the sign-on bonus. The bonus will be paid to you no later than 30 days following your start date. In the event that you voluntarily terminate your employment or the Company terminates your employment for cause within 6 months of your date of hire, you will be required to repay the full amount of your sign-on bonus.

Job Summary

JOB TYPE

Full Time

SALARY

$43k-54k (estimate)

POST DATE

04/06/2023

EXPIRATION DATE

04/28/2024

WEBSITE

cardiaccarecenter.org

HEADQUARTERS

Philadelphia, PA

SIZE

<25

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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

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The representatives should also use their problem-solving skills to resolve customer queries effectively.

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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

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Previous call center experience preferred but not required.

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Step 3: View the best colleges and universities for Call Center Representative.

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