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Duties:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information
- Analyze customer needs and recommend appropriate solutions or products
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures to ensure compliance
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service or related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think analytically
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and adapt to changes quickly
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Location:
Work Location: Remote
Full Time
$37k-51k (estimate)
04/17/2024
08/13/2024
The job skills required for Outbound Call Center Agent include Customer Service, Problem Solving, Communication Skills, Computer Systems, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be an Outbound Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Outbound Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Outbound Call Center Agent positions, which can be used as a reference in future career path planning. As an Outbound Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Outbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Outbound Call Center Agent. You can explore the career advancement for an Outbound Call Center Agent below and select your interested title to get hiring information.