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Job Summary:
To participate in and oversee the daily operation of the front desk and ensure the delivery of excellence to our internal/external customers and assist General Manager with daily duties.
Reports to / Supervision Received:
Job Expectations:
1. Spot-check audit reports for accuracy and delegate corrections to appropriate personnel.
2. Handling front office employee complaints, problems, and work performance problemsfollowing up on same.
3. Handling guest problems that are beyond the front desk clerk's jurisdiction.
4. Coordinating operational problems between departments.
5. Planning and implementing all procedures and policies concerning front desk operations.
6. Making sure all reports are completed in a timely manner at month's end.
7. Coordinating all work projects to be done as side work by the front desk.
8. Coordinating all upgrades, making sure payments are made immediately and guests are satisfied; handling actual encounters with guests whenever necessary.
Essential Functions:
1. Perform exceptional customer service
· Greet and attend to guest
· Ensure a smooth check-in and check-out procedure
· Accommodate to guest needs
· Distribution of mail
2. Maintain accounts
3. Telephone etiquette
4. Correct/follow up with guest requests
5. Inventory Control
6. Reservations
7. Employee Supervision and Development
8. Other tasks as required by General Manager.
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required:
2. Minimum Experience required:
3. Skills Required:
Physical Job Description
Typical Working Conditions:
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
Equipment Used:
(List all manual and automated equipment used in the course of performing essential functions.)
Essential Physical Tasks:
(List all physical tasks encountered in performing essential functions.)
Trading Places International reserves the right to modify and update this Position Description as needed.
Full Time
Accommodations
$76k-108k (estimate)
05/25/2023
05/03/2024
capitalvacations.com
MYRTLE BEACH, SC
200 - 500
1978
KAREN MIDDLETON
$10M - $50M
Accommodations
Capital Vacations is one of the largest managers and developers of North American vacation interval resorts. We provide our customers with tailored hospitality and vacation offerings. Capital Vacations is comprised of three renowned resort brands, Capital Resorts Group, Defender Resorts and SPM Resorts. We currently operate seventy resorts throughout the United States and Caribbean.