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Job Summary:
Kahana Falls Resort is looking for a Front Desk Agent that helps ensure guest satisfaction from the moment a guest arrives at the resort until they check out. They will provide directions to guests to local destinations. Along with maintain supplies for the front desk area and answer general interest calls to the area.
Reports to / Supervision Received:
Job Expectations:
1. Display a pleasant, professional, and guest-oriented attitude at all times.
2. Have an understanding of what is expected of your resort and you as its representative.
3. Arrive at your workplace in a timely manner.
4. Comply with resort and department codes, policies, procedures, and regulations.
5. Consider and understand guests/guestroom's security, privacy & comforts.
6. Be willing to participate in team efforts and communicate with fellow employees.
7. Know and be able to complete job-specific duties for the shift you are working.
8. Communicate any uncompleted issues to the next shift departments as needed.
Essential Functions:
1. Register check-in guests, check-out guests, confirm pending reservations, answer and direct phone calls, take messages, and communicate with additional front desk clerks as needed.
2. Use a computer to input information regarding in-house guests.
3. Handle credit cards and money.
4. Assist guests with any questions, problems, or concerns and be able to communicate any unknown situations to the proper department or person.
5. Know local points of interest and be able to give directions.
6. Maintain a tidy and operational workspace and area.
7. Learn and be able to do any front desk clerk position as set forth in the procedures manual.
8. Responsible for his/her maintenance of uniforms and nametags.
9. Performs other duties as requested.
Knowledge, Skill, and Experience:
1. Minimum Education (or substitute experience) required:
2. Minimum Experience required:
3. Skills Required:
Physical Job Description
Typical Working Conditions:
(Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.)
Equipment Used:
(List all manual and automated equipment used in the course of performing essential functions.)
Essential Physical Tasks:
(List all physical tasks encountered in performing essential functions.)
Full Time
Accommodations
$29k-38k (estimate)
01/27/2024
06/23/2024
capitalvacations.com
MYRTLE BEACH, SC
200 - 500
1978
KAREN MIDDLETON
$10M - $50M
Accommodations
Capital Vacations is one of the largest managers and developers of North American vacation interval resorts. We provide our customers with tailored hospitality and vacation offerings. Capital Vacations is comprised of three renowned resort brands, Capital Resorts Group, Defender Resorts and SPM Resorts. We currently operate seventy resorts throughout the United States and Caribbean.