** Assistant Branch Manager**

**Job Category****:** Retail Operations **Requisition Number****:** ASSIS02735 Showing 1 location **Job Details**

**Description**

Responsible for assisting the Branch Manager in the directing and administering the operational efforts of a single branch operation. Trains, directs, and supervises branch staff as directed by the Branch Manager. Assists customers with all types of Retail and Lending transactions as directed by the Bank. Ensures established policies and procedures are followed.

**Availability Needed: Monday-Friday 7:00am - 6:00pm, Saturdays 8:45am-12:00pm**

**Essential Duties & Responsibilities**

* Assists customers with opening, processing and closing all types of retail and loan accounts as defined by the Bank. Performs maintenance on existing accounts. Must be able to obtain and maintain current registration through the National Mortgage Licensing System and Registry.

* Assist in training, directing and monitoring attendance. Monitors performance and makes recommendations to manager for evaluations. Works with branch personnel to improve cross-selling and balancing skills and to provide updates on policy and procedure changes.

* Investigates and resolves customer complaints, and researches customer situations to resolve issues involving fees, servicing, etc.

* Exercises direct supervision over assigned staff, including approval of corrections and overrides, compliance with company policies and procedures and completion of all daily posting and reconciliations.

* Balances operational controls in order to minimize risk to the company. Performs surprise cash audits, including ATM audits. Performs pre and post closing peer reviews of loans originated by branch staff.

* Performs branch opening and closing duties as assigned.

* Interview prospective candidates for Teller and CSR positions. May make recommendations to the Branch Manager or may serve as the selecting official.

* Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.

* Perform other duties as assigned.

* Participate in proactive team efforts to achieve departmental and company goals.

* Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

**Requirements**

* One to three years of similar or related experience, including preparatory experience.

* A high school degree or equivalent.

* A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

**Physical Requirements**

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

**Working Conditions**

Regular in-office attendance required.

**Mental and/or Emotional Requirements**

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

**Acknowledgement**

Nothing in this position description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

Capitol Federal Savings Bank is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

**Skills**

**Preferred**

**Ability to pay close attention to details.** *Advanced* **Customer service skills.** *Advanced* **Learn, retain and follow policies/procedures.** *Intermediate* **Working knowledge of applications and systems** *Intermediate* **Education**

**Preferred**

High School or better.

**Experience**

**Preferred**

**1-3 years:** Similar or related experience, including preparatory experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)