46 senior customer success manager Jobs in atlanta, ga
MessageGears is Hiring a Customer Success Manager Near Atlanta, GA
We're looking for a Customer Success Manager to join our growing team. As a Customer Success Manager, you will be responsible for managing day-to-day interactions with customers, including being the primary point of contact for on-going projects or implementations, as well as cross-selling initiatives. This role helps understand, define, and outline customer requirements, as well as manage their expectations and timeliness. You're most likely to be successful in this role if you have prior email industry experience, are a motivated self-starter, possess strong customer skills, and welcome new challenges.
Role
- Serves as primary point of contact for day-to-day interactions with assigned customers, building long-lasting relationships through Trusted Advisor status
- Addresses requests and needs, providing status updates and reporting in a timely and professional manner
- Leads or assists with strategic cross-selling and up-selling initiatives
- Supports Senior Director of Accounts with ongoing management of all account-related activities, including customer feedback, NPS, internal reporting, customer communications, compliance reporting, etc., and assists with QBR or onsite customer meetings
- Assists with building and updating documentation and encourages others to support documentation efforts
- Provides project management expertise for assigned projects including requirements gathering, milestone tracking and status reporting
- 3-7 years of related experience in customer success or account management, ideally with focus on enterprise customers
- Email Service Provider/Marketing Automation tool experience is strongly preferred
- Knowledge of project management processes and deliverables: requirements gathering, timeline estimations, resource assignment, issue identification & escalation
- Understanding of QA processes and customer approvals
- Experience working with creative and technology team members and a thorough understanding of task management and deliverables
- Solid organizational & problem-solving skills and ability to resolve issues in a proactive manner, utilizing effective written and verbal communication skills
- Bachelor's degree in related field preferred
- Fun, fast-paced, professional, and collaborative environment in Midtown Atlanta
- Hybrid remote / in-office work environment
- Casual dress all-day, everyday
- Generous PTO policy
- Flexible hours
- Health, dental, vision and life insurance (most plans 100% company paid!)
- 401k Plan
- Paid covered parking spot or MARTA pass
- Paid Parental Leave
- Use of company's 4 season tickets to the Atlanta Braves
- Use of company's 4 State Farm Arena Concert Club tickets all you can eat & drink
Job Summary
Full Time
$98k-138k (estimate)
05/03/2024
05/20/2024
messagegears.com
ATLANTA, GA
50 - 100
2010
ROGER BARNETTE
$10M - $50M
Software & Cloud Computing
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
