Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as “friendly enthusiasts,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

This Banquet Captain position plays a major role in leading the hotel’s Food & Beverage experience. The Spirit to Serve is a key element in a positive experience. Consistency is critical, which is achieved by going above and beyond for the guests. A Banquet Captain must be friendly, courteous, professional, and possess good communication skills. Must be able to multi-task and be able to think and act quickly and effectively while maintaining self-composure. This supervisory role plays a key role in training Banquet Servers, Bartenders, and Housepersons on proper service, proper and legal alcoholic beverage service, food safety and health standards, and space plans / setup and takedown.

ESSENTIAL FUNCTIONS

• Monitors adherence to quality and safety standards
• Works closely with the F&B manager and culinary team to provide and ensure efficient service
• Promotes teamwork within the Food and Beverage department and between other departments to ensure smooth operations and quality service
• Food and Beverage Supervisors must also have a the capability of handling sudden situations that arise, such as staff or customer complaints, lack of inventory, and lack of staff members
• Supervises front of the house associates including staff direction, coaching, training and evaluating
• Monitors the service of food and drinks to guests and customers, and demonstrates knowledge of labor laws and health compliance regulations, customer satisfaction and brand standards
• Manages the daily activities of the food and beverage function
• Rallies the team during heavy shifts, resolves conflicts, and does what it takes to get the job done
• Keeps eyes on a lot of elements: food standards, costs, safety, etc.
• Inspects equipment to determine repair or maintenance needs and cleanliness
• Completes other tasks and duties as assigned based on business needs
• Participates in the hire of new Banquet staff, selecting, department training and evaluating performance expectations
• Carries out disciplinary action as needed and according to policies and procedure
• Maintains pertinent and appropriate records, reports, files, and schedules
• Ensures all employees are informed of any changes to liquor licensing legislation
• Assists with on-the-job training, and evaluates staff responsible Service and Alcohol testing
• Works as a team player and interacts with all internal and external customers in a friendly/efficient manner
• Treats all guests in a manner that ensures their complete satisfaction
• Strives to exceed guest expectations and meet brand standards
• Provides quality customer service and continuous improvement in all areas of responsibility
• Ensures ambiance and appearance of the dining room meets standards including linens, napkins, silverware, table set-up, centerpieces, etc.
• Ensures that dining room service is in compliance with all local, federal and state regulations in relation to service, sanitation and personnel
• Supervises and coordinates set-up and execution of internal and external events throughout the property
• Produces required volume of work by planning, organizing, and prioritizing work duties
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
• Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures
• Attends all required department and hotel meetings
• Ensures all policies and procedures related to safety, health and sanitation standards are followed, including but not limited to MSDS information, safe work practices, infection control and universal precautions

Supervisory Responsibility

As applicable, supervises, coaches, directs, trains and evaluates staff; prepares and conducts employee reviews and completes timecard approvals.

Minimum Qualifications:

• 3 years of prior Banquet Captain / leadership experience, ideally in a hotel or related restaurant service environment
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
• Ability to communicate effectively and follow directions in a multi-lingual environment
• Having an eye for detail and creativity to look at things differently will be a key to developing the food and beverage experience
• Able to demonstrate excellent written and verbal communication in English
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook
• Requires 1 year supervisory experience, preferably in a restaurant, club, hotel, or service industry required
• Ability to work long shifts for special events and large crowds
• Sound knowledge of restaurant management software
• Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors / external parties, and across internal divisions
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

The work environment can be loud and busy. There are many kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery floors.

PHYSICAL REQUIREMENTS

• Must be able to sit or stand in designated work area or other areas of the property throughout the day based on business needs
• Must have the ability to move around freely throughout the designated work area and property, and necessity varies from day to day
• Must be able to exert well-paced ability to reach tables and kitchen, as well as other departments of the hotel in a timely manner as needed
• Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
• Requires grasping, writing, sitting or standing, using computer, moving about freely, repetitive motions, bending, reaching, crouching, and communicating effectively
• Must be willing and able to wash hands frequently throughout the shift

Benefits:

Benefits:

Sherman Associates strives to lead the market in the benefits we offer. The benefits that set us apart for our part-time team members include:

• Low Deductible Health Insurance Plans
• Fully paid short term disability
• Fully paid life insurance
• Additional Supplemental Insurance Policies including
  • Voluntary Accident & Critical Illness
  • Hospital Indemnity
  • Long-Term Disability
• Pet insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
• Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com