Canadian Executive Search Group (USA) is currently seeking an Customer Service Representative for an Industrial Manufacturing client in the Franklin, TN area.

Location : Franklin, TN

Schedule : Full Time

Compensation : $60k-$65k

Responsibilities :

• Order Processing Collect, control and process orders from A to Z, ensure that they are scheduled, delivered and invoiced as requested and keep all service logs up to date.
• Correct, timely and efficient processing of orders within the required specifications as well as continuity in relations and processes.
• Sales Support; Support Account Managers in the preparation of field visits, manage resulting actions.
• Effective support is provided to Account Managers in the execution of their activities.
• Technical Registration & Data Management; Coordinate activities related to technical registrations, follow up KPI’s (suggest / take corrective actions if necessary) and ensure the collection, centralization and management of Group Master data.
• Efficient execution of technical registrations, information / data are centralized, easily available, correct and up-to-date.
• Requests & Complaints; Collect, log, track and ensure resolution of customer requests, complaints, problems and questions and dispatch these to appropriate internal parties if needed.
• Customer questions and complaints are tackled and customer service levels are maintained.
• Administration & Reporting; Prepare and administer documentation related to the daily work; maintain all customer records;

report and communicate relevant qualitative and quantitative information to management and colleagues.

Administration processes and systems run efficiently and effectively; information and data enable internal / external stakeholders to adjust activities and make decisions.

Requirements :

• 2 years of Previous Customer Service experience
• High School Diploma and / or Bachelor’s degree in related field preferred.
• SAP knowledge
• Bi-lingual a huge plus

CESDH