** General Manager**

**Job Category****:** Executive **Requisition Number****:** GENER01464 Showing 1 location **Job Details**

**Description**

**Overview**

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world including Airbus, Bell, Boeing, Bombardier, Cessna, Daher, Dassault, Embraer, Gulfstream, Hawker, HondaJet, Leonardo, and Pilatus.

CAMP services are delivered through a SaaS plus model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 800 employees in 12 locations around the world.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is wholly owned by Hearst Business Media.

**Job Summary**

The General Manager is an extension of the Leadership Team reporting to the Sr. Vice President, Aircraft Health Management. The General Manager (GM) will be directly responsible for the customer service delivery for the Savannah CMP office location. They will be responsible for delivering superior levels of performance that exceed customer expectations.

The GM will be responsible for meeting identified service levels, analysis of performance deviations, implementation of process improvements and project execution. A successful candidate will have a solid understanding of customer processes as well as the ability to master CAMP internal processes and product portfolio.

The General Manager will work closely with the OEM partner to meet applicable Service Level Agreements (SLA) and to support overall OEM objectives. They will be responsible for ensuring that systems and processes are in place to deliver a high level of data quality and customer service to the global customer base.

As an effective leader, the GM will mentor and coach his managers and employees to drive a culture of continuous improvement and customer service.

**Responsibilities:**

* Manage key initiatives to achieve business unit vision and cohesion

* Regularly evaluate the efficiency of business processes against business objectives and develop reliable and efficient solutions to fulfill complex customer and business requirements

* Measure and optimize customer experiences to ensure delivery of a superior level of performance across all associated products and services

* Foster and maintain good relationships with customers and OEM partner(s) to drive improved customer service levels

* Conduct data analysis and collaborate in the development of business systems and processes in support of core business functions

* Act as a leader from start to finish with accountability for successful project delivery within the associated area of responsibility

* Coordinate and oversee a variety of key deliverables across your assigned team

**Requirements:**

* Bachelors degree, Business Administration, Engineering or Information Technology preferred

* 8 years of Business Analysis / Business Systems Analysis experience, preferably with exposure to the aviation industry

* Strong management skills, having the ability to develop and mentor a team

* Strong organization and documentation skills

* Ability to prioritize multiple tasks and function in a fast-paced environment

* Ability to extract and analyze database information; strong data management

* Strong communication and interpersonal skills to work with a global team

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)