At Massage Envy, we use our expertise to make sure every person that walks through our door leaves feeling like their best self.

As a Sr. Guest Sales Associate at Massage Envy, you'll lead with care and integrity. We seek people committed to delighting our guests and--of course--having fun while being awesome! It's an opportunity to be a part of a team of experts, promote healing products and services, and experience training and support to advance your leadership skills. You belong with a brand that strives to create a culture that empowers every associate to be their best self.

We are flexible and looking for either Full-time or Part-time people to join our team.

• Paid time off
• Health, vision, and dental insurance
• Hourly pay, commission, and great bonus programs based on performance
• Discounts on services and all retail products
• Unlimited opportunity for growth
• Working in a fun, creative and team-oriented environment

Sales and Clinic Responsibilities:

• Effectively communicates with guests in-person, over the phone and via email in an upbeat and professional manner.
• Ability to listen to customers' needs and feedback while taking appropriate action to satisfy the customer and escalating as needed.
• Asks questions and engages with customers to identify their needs and offer products and services at every interaction.
• Sell wellness package memberships to Massage Envy guests at a close rate of 25% (1 out of 4 guests).
• Understand customers' needs and fully understand our services (massage, enhancements, facials, stretch) to be able to cross-sell service and properly sell guest treatment plans and products.
• Present and sell at-home-care routines based on service provider recommendations.
• Meets and exceeds daily, monthly and quarterly goals.
• Ability to monitors customer satisfaction levels and resolving issues as they arise, referring customers to leadership when needed.
• Work with the team to take on and complete tasks throughout the day.
• Focused on maintaining the clinic for a great guest experience.
• Work in a high volume, fast paced environment.
• Book appointments to achieve maximum scheduling efficiency.
• Maintain client files and proactively communicate client wants and needs to service providers.
• You believe in wellness, love being an ambassador and encourage teamwork to drive an outstanding experience for our team, members, and guests.
• You work cohesively with others in creating fun in a fast-paced environment.