Job Title: Customer Service Representative

Location: Miami, FL

Position Overview: We are seeking a motivated and empathetic Customer Service Representative to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience with our company. This role requires excellent communication skills, problem-solving abilities, and a customer-centric mindset.

Responsibilities:

1. Serve as the first point of contact for customers via phone, email, and live chat, addressing inquiries, resolving issues, and providing product/service information.
2. Assist customers with order placement, tracking, cancellations, and returns, ensuring timely and accurate resolution.
3. Maintain a high level of professionalism and empathy in all customer interactions, striving to exceed expectations and build long-term customer relationships.
4. Keep accurate records of customer interactions, transactions, comments, and complaints, utilizing our CRM system.
5. Identify trends in customer inquiries and feedback to proactively address potential issues and improve processes.
6. Participate in ongoing training and development to stay updated on product knowledge, customer service best practices, and company policies.
7. Contribute to a positive and collaborative team environment, sharing feedback and insights to continuously improve our customer service operations.
8. Adhere to company policies and procedures, including confidentiality and data security protocols.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Empathetic and patient demeanor, with a genuine desire to help others.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in using customer service software, CRM systems, and basic computer applications.
• Flexibility to work evenings, weekends, and holidays as needed.