You haven't searched anything yet.
California Water Service
Job Description :
The Customer Service position provides exceptional customer service in person via phone, web, e-mail, and chat using proper etiquette, professional language and grammar.
At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve.
Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal Water customers and seek ways to go above and beyond customers' expectation.
They convey a positive attitude, take initiative and ownership in solving service challenges, and demonstrate the highest integrity and professionalism.
Internally, our Customer Service Professionals build trust as they work as "one team" with their peers and leadership. Externally, they are extraordinary brand ambassadors who are instrumental in building customer loyalty by providing excellent service.
This position is located in Commerce, CA.
ESSENTIAL FUNCTIONS :
Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact means.
Provide customer service addressing customer requests or inquiries concerning services, water quality and billing.
Responsible for scheduling and follow up of service / emergency requests.
Generate and complete : work orders, emails, document customer accounts and perform data entry as needed.
Perform tasks associated with daily / monthly / quarterly / annually reports and account exceptions.
Provide customers with information regarding Company programs and services.
Communicate with outside agencies and departments for service efforts.
Communicate between regional customer support centers and local districts.
Perform tasks associated with dispatching
Create and complete service orders as needed
Perform activities related to meter reading functions to include route assignment and daily auditing using, Field Collection System Application (FCS) including AMR and AMI
Research and a complete daily billing exceptions and approve sample bills
Prepare bank deposit and daily cash report
Payment processing / cashiering
Monitor and follow up on account with past due balances
Perform data entry for the Cross Connection Control program as well as printing and mailings as needed
Maintain customer service records
OTHER DUTIES AND RESPONSIBILITIES :
Other duties as assigned
Social media inquiry follow up
MINIMUM QUALIFICATIONS :
Assist customers with a variety of transactions through a seamless and friendly experience
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Proficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS)
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast paced environment
Ability to perform basic mathematic functions, calculate figures, and reconcile account information
Proven ability to maintain a high level of accuracy, attention to detail, and handle multiple priorities.
Day travel may be required within the respective region for training and / or team building.
SHIFT DETAILS :
Monday - Friday; 10 : 30 AM - 7 : 00 PM
Salary Range : $27.86 - $32.52
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity.
California Water Service, Hawaii Water Service, New Mexico Water Serviceand Washington Water Servicedo not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class.
The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
Last updated : 2024-05-13
Full Time
Utilities
$42k-53k (estimate)
05/01/2024
05/15/2024
calwater.com
SAN JOSE, CA
500 - 1,000
1926
MARTIN A KROPELNICKI
$500M - $1B
Utilities
The job skills required for Customer service representative include Customer Service, Billing, Scheduling, Customer Support, Microsoft Office, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.