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We’re building Cable because we’re passionate about reducing financial crime. Financial crime comes with devastating consequences – from the horrific human cost to the downstream impact on government, businesses and communities – but despite increased regulations and efforts, we are still failing in this fight. More than $4 trillion is laundered each year, and globally less than 1% is caught.
What we’re buildingWe’re approaching the problem of financial crime with a completely new lens, and are building innovative new products to reduce financial crime. Our first product automates the testing of financial crime controls, and helps companies understand and improve their effectiveness. We are building “the” tool for Compliance Officers, and want to improve their job across a variety of areas. This is a hugely underserved market, and one that is ripe for disruption.
We are building world-first technology to make a real, tangible improvement in the world, starting in the financial services industry. But this is just the start. Our mission will require us to build products across multiple industries and geographies.
The RoleWe are looking for a world class Customer Success Manager to help our customers get amazing value from Cable’s products. As a Customer Success Manager at Cable, you will be responsible for driving customer engagement, loyalty and expansion. We think that the ideal candidate is someone with a background in scaling customers quickly, who has worked across account management, implementation and solutions engineering teams and who is a super smart generalist. Over time, we expect this person to manage more of the team and set the tone for how we grow our Customer Success function.
What you’ll be working onOur founding team has hands-on experience leading financial crime teams and has seen firsthand the lack of tools and technology needed to conduct effective oversight of financial crime controls. Our team have worked in leading fintechs and startups and have experience building scalable infrastructure and beloved products from the ground up.
We are backed by some of the best venture capitalists and angel investors, including Stage 2, Jump Capital and CRV.
Our Operating SystemThis is extremely important to us and we take it very seriously. If you love the sound of it, then we love the sound of you!
How we workWe are a remote only company. We are building our product and engineering teams in European timezones and our other teams in North American timezones. This role can be based in any North American timezone, but will need considerable crossover with GMT.
We put our no-office savings towards meaningful, quarterly, team meet ups in fantastic locations.
BenefitsCable is an equal opportunity employer and we value diversity, equity and inclusion.
Research has shown that women are less likely than men to apply for a role if they do not have experience in 100% of the areas mentioned in a job description. Please know that the list above is indicative and that we would still love to hear from you even if you feel you don't have experience in all the areas, but think that you could do the job.
We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full Time
$119k-168k (estimate)
04/22/2024
05/11/2024
BAN KO, CENTRAL
25 - 50
1986
PHAIRAT TECHAMAHAPHAN
<$5M
Durable Manufacturing
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.