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Overview
This position will require day and night availability for scheduling
We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on phone services, video, internet, and security systems for both residential and business clients.
You will answer queries via phone and email on basic technical issues and offer solutions. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult situations. The goal is to create value for clients that will help preserve the company’s reputation and business.
Customer care is our priority.
Responsibilities
Customer Inspired isn’t our slogan it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have :
Job Specific Responsibilities :
Qualifications
REQUIRED
PREFERRED
PHYSICAL REQUIREMENTS / WORKING CONDITIONS : Must be able to sit for long periods and use computer keyboard and / or mouse while viewing computer screen.
Must be willing to work a flexible schedule shared by other department members.
Last updated : 2024-05-04
Full Time
Business Services
$45k-55k (estimate)
04/22/2023
05/08/2024
cspire.com
MOBILE, AL
1,000 - 3,000
1988
ZACHARY GONZALEZ
$200M - $500M
Business Services
C Spire is an advanced technology company that delivers customer-inspired, nationwide wireless network services, business solutions, and 1 Gbps Fiber to the Home Internet/HDTV/VoIP. Join an elite team and make your mark on the front lines of high tech. Apply today at cspire.com/careers.
The job skills required for Help desk technician include Help Desk, Troubleshooting, Customer Service, Problem Solving, Networking, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk technician positions, which can be used as a reference in future career path planning. As a Help desk technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk technician. You can explore the career advancement for a Help desk technician below and select your interested title to get hiring information.