Who We’re Looking For

As Senior Customer Success Manager, you will work with Byteboard’s customers from initial onboarding to ongoing product adoption. Our Customer Success team assists customers throughout their journey; we seek to understand their goals and serve as trusted advisors to challenges they may face in hiring and people processes. You will work closely in partnership with our Go-to-Market and Product teams.

As Senior Customer Success Manager at Byteboard, your primary responsibility is to ensure that our customers are successful in leveraging our products and hiring the best talent for their teams in addition to managing our existing Customer Success Manager. Our ideal candidate is an excellent communicator who thrives in customer-facing settings. They have an eye towards creating processes in a dynamic environment and are excited to maintain and improve exceptional relationships with current and future Byteboard customers as we grow. They are an effective multitasker who can maintain several simultaneous conversations while providing thoughtful attention. You will know you are successful in this role based on customer renewal, retention, and usage of Byteboard (in addition to customer growth).

Byteboard is seeking a Senior Customer Success Manager with at least four years of experience in customer success roles; experience working with engineering and people products is a plus. If you are someone who is seeking to build positive relationships with customers, join a seed stage tech company, and manage a small team, then Byteboard could be the type of company you’ve been looking for.

What you'll do at Byteboard

In the next 12 months, you will focus on:

• Relationship Management and Support
  • Manage a portfolio of 10-20 enterprise and mid-market customer accounts and advise customers in their journey to improve hiring and quality through adoption of Byteboard
  • Understand customers’ challenges and industry trends and consult on how Byteboard can help achieve people goals 
  • Monitor and own customer health metrics including engagement, churn, and account health
  • Conduct business reviews to recognize positive outcomes and discover opportunities for growth and expansion
• User Experience Development
  • Constantly re-imagine the best possible version of all aspects of the Byteboard client experience and identify tangible steps towards it (onboarding, renewals, account reviews)
  • Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Strategic Communications
  • Prepare frameworks and content that educates users on how to fully utilize the platform and derive value from Byteboard
  • Develop an ongoing communications strategy to keep clients engaged and up-to-date on Byteboard

Qualifications

We would love to hear from any interested candidates who meet the required qualifications below. If you do not meet some or all of the qualifications but see yourself in this role, please reach out anyway! We’d love to hear from you.

Required

• 6 years of professional experience in a customer-facing, relationship management focused role
• Excellent knowledge and experience in technical hiring and talent acquisition space
• Demonstrable ability to lead expansion and adoption into large accounts
• Relentlessly driven to maintain strong client relationships with a superpower of building connections; can move at a fast pace while maintaining attention to detail
• You have already seen a startup grow and learned what did and didn't work
• Available for collaborative work Monday - Friday from 10a-3p PT (regardless of location)
• Are authorized to work in the US or Canada and located in the US or Canada