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Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model.
About the role
We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Customer Success Specialist confers with clients to identify problems, questions, and needs. A Customer Success Specialist’s role is to offer technical support for products, respond to client queries in a timely and accurate manner, help clients use specific product features, and identify the cause of any bugs or problems.
Customer Success Specialists make a real impact in the world of customer support. At Buxton, we offer an opportunity to join both the passion for helping clients succeed, with a dynamic role that combines technical expertise, problem-solving, and relationship-building.
Where you’ll work
This is a hybrid role with in-office requirements. Our office is located in Fort Worth, TX and the Customer Success team is on-site 3 days a week. During the onboarding period, there is an expectation for the newly hired individual to be on-site 5 days a week for training.
What you'll do
Full Time
Ambulatory Healthcare Services
$56k-71k (estimate)
09/15/2023
07/10/2024
buxtonco.com
ARVADA, CO
100 - 200
1994
Private
$10M - $50M
Ambulatory Healthcare Services
Buxton provides market planning and marketing services for the retail, healthcare, public sector and consumer packaged goods industries.
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
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Build relationships with executive decision-makers.
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Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
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Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
03/10/2022: Las Vegas, NV
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
01/24/2022: Bloomington, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
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Build customer loyalty through feedback.
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Enterprise account management experience.
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Experience working with SaaS products.
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Experience managing accounts for a product that solves complex problems across many business units.
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Step 3: View the best colleges and universities for Customer Success Specialist.