Job Summary:
 Installs, maintains and services company and/or multi-vendor equipment at customer locations in 
response to assigned service calls within established service level agreement timeframes.
 *Demonstrates intermediate customer service communications skills to maintain positive 
customer relations (internal and external).
Essential Functions/Key Responsibilities:
 Installs, maintains and services assigned equipment at customer locations.
 Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality 
meets/exceeds established specifications.
 *Proactively enlists the assistance of more experienced technicians, lead technicians, and/or 
technical support when required to resolve complex problems. 
 Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service.
 Ensures customer satisfaction by advising customers on preventative maintenance and 
configurations which may impact product performance.
 Takes responsibility for potential or desired follow-up services or problem escalation.
 Maintains parts inventory with high degree of accuracy.
 Maintain service keys in secure manner.
 *Provides encouragement and assistance to less experienced technicians when required to resolve 
certain complex problems as well as improve the skills of the less experienced technician.
Knowledge, Skills and Abilities:
 Technical
o Understands and executes written and oral instructions.
o *Possesses Intermediate PC skills - Capable of copying/saving files, configuring network 
settings, loading software
o Ability to operate a multi-meter to measure voltage, amperage, and resistance.
o Ability to successfully complete training on electro-mechanical equipment serviced in 
geographical territory.
o Must have valid driver’s license and maintain “approved” driver status; have and 
maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain 
company vehicle according to established schedule and policies
o *Capable of providing clear description of issues to tech support for research and 
resolution options.
o Ability to operate basic hand and power tools.
 Behavioral
o Builds Trust
o Problem Solving
o Communications
o Customer Service
o Team Orientation/Collaboration
o Quality Orientation/Attention to Detail
Education and Experience:
 *2 years of experience servicing electro-mechanical equipment.
 Must hold a valid US driver’s license with clean Motor Vehicle Report (MVR).
 High school diploma or GED
 Some technical school training preferred, but not required.
 *Demonstrates an intermediate mechanical, technical, electronic skill set.
 *Holds certifications/passed training and has demonstrated proficiency servicing certain vendor 
equipment serviced in geographical area.
Physical Requirements and Working Conditions:
 The Service Technician operates in field service environment covering customer/client locations 
in designated districts.
 Client locations can include both indoor/outdoor environments where technicians can be
exposed to varying weather conditions
 Travels by car, van or public transportation to various assigned customer locations.
 Must be able to work a flexible work schedule. Hours may include mornings, evenings and 
weekends as required to meet the needs of our customers.
 Overtime may be required on occasion.
 Ability to operate and climb on a step ladder