265 Customer Service Consultant Jobs in Las Vegas, NV
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Burberry is Hiring a Customer Service Consultant Near Las Vegas, NV
Company: Burberry Limited
You will be at the forefront of our iconic brand combining an enthusiastic and authentic approach to our products in a dynamic teamwork environment that fosters networking. Burberry's Customer Service teams are populated with some of the industry's most committed, passionate, and inspiring people and knowledgeable consultants to provide the perfect luxury Burberry experience for every customer.
RESPONSIBILITIES:
- As the Customer Service Consultant, you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
- You will be as helpful as possible by taking ownership of each customer journey, and resolving cases through accurate, appropriate and personalized solutions that enhance brand loyalty.
- By demonstrating a passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look, and quality of Burberry products.
- You will use your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product-related issues with specialist after-sales knowledge.
- You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
- You will be an expert in dealing with customers via phone, live chat, and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
- You will contribute to the efficient running of the customer service department and play a key role in achieving the contact center service level targets.
- Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working.
- Accurately record customer details using computer-based and paper-based systems where necessary.
- You will ensure to operate in accordance with Burberry's approved policies and processes, and in line with Company procedures to minimise loss.
- Carry out any additional duties as directed by the management team.
PERSONAL PROFILE:
- Excellent verbal and written English language communication skills are essential (Spanish and Portuguese as well)
- Possess a genuine passion for delivering world-class customer service.
- Demonstrable experience in front-line customer service role, ideally within a Contact Centre environment.
- Passionate about delivering a sensational customer experience.
- Able to work collaboratively.
- Excellent verbal and written communication skills.
- Strong problem-solving capability.
- Team player.
- Robust and confident.
- Organised and able to multi task.
- Be available to work flexible shifts.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude.
Job Summary
Full Time
Retail
$39k-49k (estimate)
04/24/2023
05/14/2024
us.burberry.com
NEW YORK, NY
200 - 500
1970
SIR JOHN PEACE
$50M - $200M
Retail
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The job skills required for Customer Service Consultant include Customer Service, Problem Solving, Communication Skills, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Consultant positions, which can be used as a reference in future career path planning. As a Customer Service Consultant, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Consultant. You can explore the career advancement for a Customer Service Consultant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Consultant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Consultant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Consultant job description and responsibilities
Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Consultant jobs
Prior work experience as a Customer Service Consultant will be an added benefit to the candidates.
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Understand the customer’s expectations.
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Deliver contextual-based support.
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Strong communication skills, the ability to work under pressure, a commitment to customer service and computer skills are a necessity for this position.
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Customer Service Consultant focus on deepening their product knowledge and sharpening their customer support skills.
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Step 3: View the best colleges and universities for Customer Service Consultant.
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