We are in search of a proficient Dynamics 365 CE Business Analyst/Administrator to elevate our sales operations through the efficient management and optimization of the Microsoft Dynamics 365 Sales platform. The perfect candidate will assume a pivotal role in comprehending business requirements, delivering user support, and ensuring the smooth functioning of our CRM system. This role involves close collaboration with stakeholders, encompassing understanding business processes, gathering requirements, and contributing to the implementation of solutions aimed at enhancing the operational efficiency and effectiveness of our business.

Responsibilities:

• System Administration:
• Administer and maintain the Dynamics 365 Sales platform, focusing on user management, data quality, and system health.
• Help and support business customers and superusers with operational application issues.
• Provide timely and proactive incident fixing and testing.
• Test enhancements and bug fixes, oversee user acceptance, regression and integration testing.
• User Training & Support:
• Provide training sessions to end-users on how to effectively use Dynamics 365 CE features.
• Offer ongoing support and troubleshooting for system-related issues.
• Requirements Gathering:
• Collaborate with the business teams and non-technical stakeholders gather insights, feedback, and to understand and document business requirements related to the CRM system.
• Collaborate with business stakeholders and superusers to articulate and implement change requests; Convert business requirements into technical specifications for configuring and customizing the system.
• Become an expert in the applications, software, data and business context.
• Continuous Improvement:
• Collaborate with IT and various departments to integrate Dynamics 365 Sales into the business and work with other business applications, ensuring a smooth and seamless flow of data between systems.
• Proactively identify opportunities for system optimization and process improvement.
• Assist in the Design and creation of reports and dashboards to provide insights into Sales, marketing, and Customer Service Performance.
• Stay informed about updates and new features in Dynamics 365 Sales.
• Communication:
• Maintain effective communication with internal stakeholders, team members, providing regular updates on progress, milestones, and any changes to scope or timelines.
• Maintain effective communication and coordination with IT Department and Dynamics development team to implement new CRM features and functionality.

Requirements:

• Bachelor’s degree in business, Information Technology, or a related field.
• Proven experience as a Dynamics 365 CE Administrator or Business Analyst.
• Strong understanding of Sales processes and CRM best practices.
• Knowledge of Dynamics Customer Journeys (Marketing), and Customer Service modules are advantageous.
• Knowledge of the wider Microsoft stack is advantageous including the Power Platform.
• Excellent communication, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)