Under general supervision, provides sales and customer service support to both retail and contractor customers utilizing knowledge of sales techniques and company product/service knowledge. * Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Assists customers with issues such as product selection, pricing, availability, and refunds/exchanges. * Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. * Generates sales quotations requiring a working knowledge of company products, procedures and practices. * Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). * Enters orders into computer system. High School Diploma or General Education Degree (GED) and one (1) year sales experience; or equivalent combination of education and experience.